Experience Management Systems Analyst – Qualtrics or Similar Platforms.

About the Role
We are looking for an Experience Management Systems Analyst to support the administration, configuration, and continuous improvement of our Customer Experience (CX) platform.This role will serve as a key technical resource for Qualtrics or similar Experience Management / survey platforms, supporting survey programs, system configuration, dashboards, user access, integrations, and advanced survey functionality.The ideal candidate combines platform administration, survey technology, data and reporting capabilities, and JavaScript knowledge, with the ability to translate business requirements into scalable technical solutions.
Key Responsibilities
Administer and configure Qualtrics or comparable Experience Management / survey platforms.Design, build, test, deploy, and maintain surveys and feedback programs based on business requirements.Configure advanced survey logic, workflows, distributions, alerts, and automated processes.Create and maintain dashboards, reports, and data visualizations that provide actionable insights to business teams.Manage users, roles, permissions, access, and platform configurations, supporting data security and governance requirements.Troubleshoot issues related to survey logic, distributions, response collection, workflows, and platform functionality.Develop and maintain JavaScript customizations to support advanced survey logic, data manipulation, and automated workflows.Support API integrations and data connections with platforms such as Salesforce, Tableau, CRM systems, or other enterprise applications.Partner with business stakeholders and external vendors to gather requirements and deliver new programs, enhancements, and platform solutions.Monitor platform and survey performance while implementing best practices for data quality, response rates, scalability, and user experience.Support platform updates, testing, documentation, user training, and internal enablement.
Must-Have Qualifications
Hands-on experience with Qualtrics or a comparable Experience Management, Voice of Customer (VoC), survey, or feedback management platform.Experience building, configuring, testing, and maintaining surveys and complex survey workflows.Experience administering a cloud-based / SaaS platform, including users, permissions, configurations, and troubleshooting.Hands-on knowledge of JavaScript, particularly for custom logic, workflows, automation, or data manipulation.Experience with dashboards, reporting, and data visualization.Strong troubleshooting, analytical, and problem-solving skills.Ability to gather business requirements and translate them into effective system configurations and technical solutions.Strong communication skills and experience collaborating with cross-functional stakeholders.
Nice to Have
Experience with APIs and system integrations.Exposure to Salesforce, Tableau, CRM platforms, or other enterprise systems.Experience with Customer Experience (CX), Voice of Customer (VoC), or Experience Management programs.Previous experience providing platform training, documentation, or user enablement.