Front Desk Person

Join ParmaClean, a leading service company located in the vibrant heart of New York City, as a Front Desk Person . We are committed to delivering outstanding customer experiences in one of the world’s most dynamic urban centers. This full-time, on-site position offers a competitive salary of $45,000 per year, along with valuable benefits including health insurance, paid time off, and a retirement plan. If you are passionate about hospitality and eager to grow your career in a fast-paced environment, this role is perfect for you. As the first point of contact for our guests, you will play a crucial role in shaping their experience with ParmaClean. We’re looking for someone with excellent communication skills and a friendly demeanor who can manage front desk operations efficiently. This is an excellent opportunity for career development with advancement opportunities in guest services and management. Key Responsibilities Greet and welcome guests warmly, ensuring a positive first impression that reflects our company values. Manage front desk operations including answering phones, checking in guests, and responding promptly to inquiries. Maintain accurate and organized records of guest information and bookings using our reservation system. Provide guests with detailed information about local attractions and hotel amenities to enhance their stay. Coordinate with housekeeping and maintenance teams to ensure seamless service delivery and guest satisfaction. Resolve guest concerns and complaints professionally, aiming for effective solutions that improve overall experience. Process transactions and maintain cash drawers accurately, ensuring financial integrity at the front desk. What We're Looking For Required: High School Diploma or GED equivalent. Strong communication skills with the ability to engage positively with a diverse clientele. Customer service experience, preferably in front desk or hospitality roles. Familiarity with reservation software or a demonstrated ability to learn new systems quickly. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Preferred: Previous experience in a similar front desk role. Knowledge of New York City’s local attractions and hospitality industry standards. What We Offer Competitive salary of $45,000 per year with performance-based reviews. Comprehensive health insurance to support your well-being. Paid time off to maintain work-life balance. Retirement plan to help you plan your future. Professional development and career advancement opportunities within ParmaClean. Supportive team environment that values collaboration and inclusivity. Frequently Asked Questions What are the working hours for this position? This is a full-time, on-site role with standard business hours, Monday through Friday. Occasional weekend shifts may be required based on business needs. Is prior experience mandatory? While previous front desk experience is preferred, we welcome candidates with strong customer service skills and a willingness to learn. What software will I need to use? You will use our reservation and booking system. Training will be provided to ensure you are comfortable with the technology. Are there opportunities for career growth? Yes, ParmaClean encourages internal promotion and offers training programs to support your professional development. What benefits does ParmaClean provide? We offer health insurance, paid time off, a retirement plan, and a positive work environment focused on employee well-being. How do I apply? Click the apply button below to submit your resume and cover letter. We review applications promptly and encourage you to apply soon to secure your chance to join our team. Explore related positions such as Customer Service roles in Paterson, NJ , Salon Receptionist in Manhattan, NY , and Receptionist and Assistant roles in Upper East Side, NYC to broaden your career options. ParmaClean is proud to be an equal opportunity employer committed to di