Greenhouse Strategic Operations Specialist Lead

Deloitte Greenhouse: Strategic Operations Specialist Lead
As a Specialist Lead on the Deloitte Greenhouse Operations team, you will play a critical role in supporting the Greenhouse Strategic Operations Lead and enabling the effective operation and continued evolution of the Greenhouse.This role will support the day-to-day operating rhythm of the Greenhouse while also leading strategic operations projects and cross-functional initiatives. A key focus will be supporting the integration of operational processes, systems, data, and ways of working from legacy programs into the consolidated, reimagined Greenhouse.About the Deloitte GreenhouseThe Deloitte Greenhouse offers powerful experiences designed to help client executives and their teams push to a new possible. Deloitte Greenhouse designs and delivers labs, events, and experiences, and researches and publishes role-based insights for advancing executive careers, team effectiveness, and business performance.Work You'll Do:Support the Greenhouse Strategic Operations LeadSupport the Strategic Operations Lead with day-to-day operational activities, priorities, and follow-up.Help manage the Greenhouse operating rhythm, including recurring meetings, agendas, action items, decision logs, status updates, and leadership communications.Prepare analyses, briefings, reports, and other materials to support operational decision-making.Synthesize information from multiple teams and workstreams to identify trends, issues, dependencies, and opportunities.Maintain visibility into key operational priorities, risks, milestones, and decisions.Coordinate across stakeholders to drive timely resolution of issues and completion of commitments.Proactively identify potential challenges and recommend practical solutions.Serve as a connector across Greenhouse teams and help ensure alignment on priorities, processes, and expectations.Lead Strategic Operations ProjectsManage strategic operations projects and assigned workstreams from planning through implementation and closeout.Develop project plans, milestones, deliverables, stakeholder maps, status reports, and issue and risk tracking.Coordinate cross-functional teams to execute project activities and manage dependencies.Facilitate working sessions and stakeholder discussions to clarify requirements, make decisions, and maintain momentum.Develop recommendations and implementation approaches based on business needs, operational data, and stakeholder input.Track progress against objectives, timelines, and expected outcomes.Support change adoption by developing communications, training materials, process documentation, and implementation support.Manage Ongoing Operational PrioritiesSupport and coordinate the end-to-end intake to confirmation process for labs and other experiences.Manage the operational aspects of the experience delivery process from confirmed experience through delivery and closeout.Coordinate operational initiatives and dependencies across the teams that support Greenhouse, including Project Coordinators, Schedulers, Experience Planners, and Data teams to align priorities and resolve operational issues.Clarify roles, responsibilities, handoffs, and timelines across cross-functional workstreams.Build productive relationships across US, Costa Rica, and USI (US India) stakeholders in a virtual and geographically distributed environment.Partner with key stakeholders and vendors to help maintain operational technology capabilities that support Greenhouse experience delivery.Create, maintain, and improve operational data used to monitor the efficiency and health of the Greenhouse business.Develop and maintain dashboards, reports, trackers, and other management information.Support data collection, validation, organization, and quality control across operational processes.Partner with Greenhouse teams to maintain and implement knowledge management strategies.Demonstrate curiosity and openness to using AI-enabled tools and other technologies to improve operations.Perform other related responsibilities as needed to support Greenhouse priorities.Support Integration of the Reimagined GreenhouseSupport the integration of operational processes and capabilities from legacy programs into the consolidated, reimagined Greenhouse.Document current-state processes, systems, data, roles, and dependencies across legacy programs.Help identify opportunities to standardize, simplify, and improve processes across the consolidated Greenhouse.Support the design and implementation of future-state operating processes and workflows.Coordinate transition activities, milestones, decisions, risks, and dependencies.
Strong Candidates Should Possess:Strong program and project management skills, including the ability to plan, coordinate, and deliver complex workstreams.Ability to move between strategic thinking and detailed operational execution.Experience managing end-to-end business processes and coordinating multiple handoffs.Strong analytical and structured-thinking skills, with the ability to translate data into actionable insights.Ability to influence and coordinate across teams without direct authority.Strong communication and stakeholder management skills, including the ability to communicate with senior leaders.Demonstrated ability to identify operational issues, assess impacts, and drive practical solutions.Strong attention to detail, organization, follow-through, and quality.Ability to manage multiple priorities and deadlines in a fast-paced, evolving environment.Comfort working through ambiguity and helping teams create structure where processes are still developing.Ability to build trust and productive relationships across geographically distributed teams.A proactive, adaptable, service-oriented, and collaborative approach.Ability to handle sensitive and confidential information with discretion and professionalism.
Required QualificationsMinimum of 5+ years of professional experience in operations, program management, project management, business transformation, consulting, or a related field.Bachelor’s degree or equivalent work experience.Strong English and Spanish oral and written communication skillsDemonstrated experience managing cross-functional projects or operational workstreams involving multiple teams, stakeholders, and handoffs.Experience supporting process improvement, operating model integration, or business transformation initiatives.Experience developing or maintaining operational data, dashboards, reports, or performance trackers.Strong proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, Outlook, SharePoint, Teams, and OneNote.Experience working with CRM, workflow, scheduling, or other operational technology platforms.Comfort and experience working with AI-enabled tools.Ability to prioritize competing demands, manage time effectively, and adapt to changing business needs.Ability to travel as neededMust be legally authorized to work in Costa Rica without the need for employer sponsorship, now or at any time in the future.
As used in this posting, “Deloitte” means DSS Delivery Costa Rica S.R.L., a Costa Rican sociedad de responsabilidad limitada and subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.