Guest Relations Officer - ARGENTINA - CEL

About the role

The Guest Relations Officer owns each guest interaction, follows up on the guest experience, and offers seamless execution of premium service that is exceptional and memorable. As part of the Guest Relations team, the officer is the liaison between guests and Hotel and Marine Departments, proactively anticipating guest needs and expectations.

The role calls for outstanding hospitality, communication, and organizational skills, effective decision-making, and keen attention to detail. The officer is accountable for the quality of each guest’s personalized experience, guest sentiment following interactions, and the orderliness, emergency preparedness, and efficacy of stateroom services.

Responsibilities

• Maintain professionalism and emergency preparedness within stateroom services.
• Support operations in resolving elevator and ADA alarms.
• Serve as the brand voice of the ship and Guest Relations for external calls.
• Provide impeccable personalized service to internal and external guests and crew.
• Respond to escalated guest concerns in an upscale, considerate, professional, and positive manner, showing empathy and actively listening.
• Take periodic metrics, including guest counts, call volume, call content, and guest and crew call behavioral analysis.
• Readily communicate inventory and program information.

Requirements

• Shipboard employment.
• Ability to speak English clearly, distinctly, and cordially with guests.
• Additional languages are preferred: Spanish, Portuguese, Italian, French, or German, at conversational proficiency.
• 2–3 years of background experience as a Front Desk/Receptionist in a 4- or 5-star hotel.
• Guest services shipboard experience is an advantage.

Datos clave

• The role is shipboard employment.
• Requires 2–3 years of Front Desk/Receptionist experience in a 4- or 5-star hotel.
• English communication skills are required; additional languages are preferred.
• Guest services shipboard experience is an advantage.

Salario estimado

Salario estimado para servicio al cliente en Argentina: ARS 65.000 - 775.000 al mes, según 14 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.