Help Desk Analyst

We are ITJ, a binational US-Mexican company focused on building Software Centers of Excellence in Latin America, especially in Mexico.
We partner with fast-growing, high-impact industries, particularly in the BioMedTech sector. This means we work directly with innovative medical device companies in the US that are developing technology to improve and save lives
We are looking for a JR HELP DESK located in Tijuana
2-3 years in an IT help desk or desktop support roleExperience with ServiceNow, Microsoft Intune, Office 365 Applications, Quick Assist and TeamViewerStrong troubleshooting skills across Windows environmentsExcellent verbal and written English skillsBest in class customer service mindsetAbility to follow structured workflows, checklists, and documentationHighly organized with attention to detailExcellent remote problem-solving skillsEnglish language proficiency level
It is essential to attend the office from Monday to Thursday and work remotely on Fridays.
We offer benefits above the Law.