Helpdesk Technician

Provide technical support via phone, email, and web chat; Troubleshoot hardware and software issues; Manage and document incidents through a ticketing system; Deliver excellent customer service while meeting performance goals. Qualifications include at least 2 years in college or a Diploma/Certificate course, IT-related education is a plus, strong English communication skills, knowledge of PC hardware and software troubleshooting, experience in Technical Support, BPO, or ticketing system is an advantage, and willingness to work flexible schedules and shifts. Work setup includes 1-2 months onsite training in Pasay, Philippines, followed by a temporary Work-From-Home setup.