HR Help Desk Analyst

About the role

NTT DATA Europe & Latam is seeking an HR Help Desk Analyst to support its global client by providing first-level HR support through calls, tickets, and chat. The team supports a global employee population and helps ensure accurate, compliant, and timely HR service delivery.

NTT DATA is a global business and technology services company with more than 190,000 professionals across 50+ countries. Its culture is collaborative and entrepreneurial, encouraging people to respect every voice, think big, be bold, deliver the outcome, and win together.

Responsibilities

• Provide HR support by phone, chat, and ticketing systems while managing multiple requests.
• Handle inbound calls and ticket-based work, responding efficiently to a high volume of employee inquiries.
• Answer questions about HR processes, benefits, leave, and policies.
• Process HR transactions end-to-end, including PTO requests, verification letters, and onboarding support.
• Manage and track cases in ServiceNow, ensuring timely resolution and proper documentation.
• Triage and escalate complex or sensitive cases, applying sound judgment and critical thinking.
• Conduct onboarding support sessions for new hires.
• Maintain HR records in the official document repository, ensuring data accuracy and confidentiality.
• Support weekly audits by ensuring employee documentation is properly filed.

How to apply

Apply directly on CazVid.

Datos clave

• The role provides first-level HR support through calls, tickets, and chat.
• The team supports a global employee population.
• Responsibilities include HR transactions, case tracking in ServiceNow, and onboarding support.
• The role supports weekly audits and maintains HR records.