Icertis CLM Functional Analyst

We are seeking an experienced Icertis CLM Functional Analyst to support and enhance an enterprise Contract Lifecycle Management (CLM) platform. This role is responsible for application administration, configuration management, business analysis, release coordination, testing, user support, and stakeholder engagement. The ideal candidate will have hands-on experience administering Icertis CLM, gathering business requirements, implementing system enhancements, and supporting enterprise SaaS applications within an Agile environment.
Key ResponsibilitiesIcertis CLM Administration & ConfigurationAdminister and maintain the Icertis Contract Lifecycle Management (CLM) platform.Configure and enhance contract types, templates, clause libraries, metadata, workflows, approval routing, and related system functionality.Document business requirements and translate them into scalable system configurations.Manage system enhancement requests and coordinate delivery through Agile sprint cycles.Promote configuration changes through development, testing, and production environments.Support ongoing platform optimization and continuous process improvement initiatives.Business Analysis & Requirements ManagementPartner with business stakeholders to gather, analyze, and document functional and technical requirements.Conduct business process reviews and gap analyses to identify opportunities for improvement.Develop user stories, functional specifications, workflow documentation, and process maps.Translate business needs into system solutions that improve efficiency, compliance, and user experience.Facilitate meetings and workshops to drive requirements definition and solution design.Testing & Release ManagementCoordinate and support User Acceptance Testing (UAT), regression testing, and release validation activities.Assess the impact of platform upgrades, new functionality, and configuration changes.Develop and execute test plans and test scenarios to ensure solution quality.Coordinate release deployment activities and communicate release readiness to stakeholders.Support production deployments and post-release validation efforts.Application Support & OperationsProvide day-to-day application support for the CLM platform and related processes.Troubleshoot system issues, perform root cause analysis, and coordinate resolutions.Manage incident triage, escalation activities, and support requests.Collaborate with vendor support teams and internal technical resources to resolve complex issues.Maintain support documentation, knowledge articles, and operational procedures.User & Security AdministrationCreate, modify, and deactivate user accounts and groups.Assign and maintain user roles, permissions, and security settings.Configure role-based access controls and ensure proper segregation of duties.Support audits and access reviews as required.Data & Organization ManagementMaintain organizational structures, business units, groups, and related platform settings.Manage master data tables and support ongoing data governance activities.Upload and maintain documents, agreements, and associated records.Ensure data integrity and support synchronization of information across integrated systems.Stakeholder CollaborationServe as a liaison between business stakeholders, technical teams, and external vendors.Facilitate prioritization of enhancement requests and platform improvements.Provide regular updates on system changes, releases, and project progress.Drive adoption of best practices related to contract lifecycle management processes.Training & Change ManagementCreate and maintain training materials, user guides, and process documentation.Deliver end-user training and knowledge transfer sessions.Support organizational change initiatives related to new features and platform enhancements.Promote user adoption and continuous improvement across the CLM ecosystem.
Required Qualifications3+ years of experience supporting enterprise applications, business systems, or Contract Lifecycle Management (CLM) platforms.Hands-on experience administering and configuring Icertis CLM.Experience managing contract templates, workflows, metadata, approval routing, security, and user administration.Strong business analysis skills, including requirements gathering, process documentation, workflow analysis, and gap assessments.Experience supporting User Acceptance Testing (UAT), regression testing, release management, and production deployments.Experience troubleshooting enterprise applications and coordinating issue resolution.Working knowledge of Agile delivery methodologies and sprint-based development.Strong communication, stakeholder management, and documentation skills.Ability to manage multiple priorities in a fast-paced environment.