Junior NetSuite Functional Support Agent Bilingual English Spanish

📝 About the RoleWe are looking for a Junior NetSuite Functional Support Agent to join our support team! In this role, you will be the primary point of contact for client queries, helping troubleshoot functional questions, and providing day-to-day NetSuite support.This position is 100% remote. If you have foundational NetSuite knowledge, strong problem-solving skills, and exceptional English communication skills, we’d love to hear from you!🎯 Key ResponsibilitiesProvide first-line functional support to users and clients for NetSuite modules.Receive, investigate, and resolve basic client inquiries, system issues, and user requests in a timely manner.Communicate directly with English-speaking clients via ticket system, email, and live calls/meetings.Guide clients through standard system workflows and basic troubleshooting steps.Document support tickets clearly and escalate complex technical issues to senior administrators/consultants when necessary.🔑 Key RequirementsLanguage (MUST HAVE): Advanced / Fluent written and spoken English (C1/C2 level) + Native/Fluent Spanish. You must be able to confidently hold conversations and resolve issues with English-speaking clients.NetSuite Knowledge: Level 1 / Foundational knowledge of NetSuite ERP (navigation, standard forms, basic records, custom searches, and standard business processes).Communication Skills: Excellent interpersonal, customer service, and active listening skills.Problem-Solving: Strong analytical thinking and eagerness to learn and grow in the NetSuite ecosystem.Work Setup: Self-motivated, proactive, and comfortable working independently in a remote team environment.💡 Preferred / Nice-to-HaveNetSuite SuiteFoundation Certification is a plus.Prior experience in customer support, desk management, or client-facing operations.