Lead CRM Administrator Salesforce
Aviso de fuente externaen Global Electronics Association
Lead the design, administration, and continuous improvement of Global Electronics' Salesforce platform, supporting Sales, Marketing, and Services teams.
Salario
No especificado
Ubicación
Buenos Aires, Argentina
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Lead CRM Administrator Salesforce
Buenos Aires, Argentina
Descripción del empleo
About the role
The CRM Lead is a hands-on technical and functional leader responsible for the design, administration, and continuous improvement of Global Electronics' Salesforce platform. The role owns Salesforce's day-to-day health and partners with Sales, Marketing, and Services teams to support productivity and business goals. It reports to the Director, CRM & ERP Systems.
Responsibilities
- Platform ownership: Serve as the primary Salesforce administrator and subject matter expert, managing configuration, user access, data integrity, and system health across Sales Cloud, Service Cloud, and related tools.
- Enhancements and delivery: Gather business requirements and translate them into Salesforce solutions, including flows, custom objects, validation rules, dashboards, and reports, delivered on time and with minimal disruption.
- User enablement: Own onboarding, training, and ongoing enablement for Salesforce users. Act as the first line of support for platform questions and issues.
- Data and reporting: Maintain clean, reliable CRM data and build and manage dashboards and reports that give leadership visibility into pipeline, customer activity, and team performance.
- Integrations and ecosystem: Manage and support integrations between Salesforce and connected tools, such as marketing automation, ERP, and CPQ. Partner with technical teams to scope and deliver more complex integration work.
- Roadmap contribution: Identify opportunities to improve how the business uses Salesforce, bring forward recommendations, and help prioritize enhancements alongside the broader enterprise systems roadmap.
- Look for ways to reduce manual work and improve the user experience.
- Work closely with the Principal, Enterprise Platform Strategy to translate business needs into solutions.
Datos clave
- The role reports to the Director, CRM & ERP Systems.
- The role owns Salesforce administration, configuration, user access, data integrity, and system health.
- Responsibilities include user onboarding, training, and ongoing enablement.
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Preguntas frecuentes
What does the role involve?
It leads the design, administration, and continuous improvement of Global Electronics' Salesforce platform. It also supports the platform's day-to-day health and business productivity.
Which teams does the role work with?
The role partners closely with Sales, Marketing, and Services teams. It also partners with technical teams on more complex integration work.
What user support responsibilities are included?
The role owns onboarding, training, and ongoing enablement for Salesforce users. It is the first line of support for platform questions and issues.