Legal Assistant

Are you passionate about helping people and delivering exceptional customer service? We are looking for a Legal Assistant - Client Satisfaction Department to serve as the primary point of contact for clients and ensure they receive outstanding support throughout their experience with the firm.No legal experience is required. We provide comprehensive training, making this an excellent opportunity for customer service professionals looking to grow their careers in a professional legal environment.Key ResponsibilitiesServe as the main point of contact for clients via phone, email, text messages, and social media.Handle a high volume of client interactions while maintaining professionalism and empathy.Provide timely responses to client questions, concerns, and requests.Conduct follow-up calls, status updates, and courtesy check-ins to ensure client satisfaction.Document all client communications, notes, and updates accurately.Client Retention & Issue ResolutionAddress and resolve client complaints and escalated concerns.Work closely with attorneys, legal assistants, and supervisors to identify solutions.Build trust with clients and help maintain long-term client relationships.Follow up on issues to ensure satisfactory resolution and positive outcomes.Assist with client retention efforts by proactively addressing concerns and providing support.Administrative & Case SupportMaintain organized records of client interactions and account updates.Assist with onboarding and training activities when needed.Review and document client discharge information and related communications.Support medical record requests and treatment status follow-ups.Collaborate with multiple departments to support client needs effectively.What We're Looking ForHigh School Diploma or equivalent.2+ years of Bilingual Customer Support experience OR 1+ year of experience in a medical or legal office setting.Excellent verbal and written communication skills.Strong customer service and relationship-building abilities.Ability to multitask and manage competing priorities.Strong problem-solving and conflict-resolution skills.Exceptional organizational and time-management skills.Ability to remain calm and professional in challenging situations.