Manager - Client Success Operations PERU

About us:Qure.ai is a leading Healthcare Artificial Intelligence (AI) company disrupting the ‘status quo’ by enhancing diagnostic imaging and improving health outcomes with the assistance of machine supported tools. Qure.ai taps deep learning technology to provide an automated interpretation of radiology exams like X-rays, and CT scans for time and resource-strapped medical imaging professionals, enabling faster diagnosis and speed to treatment. Qure.ai aims to democratize healthcare by improving accuracy, accessibility, and affordability to patients worldwide. Founded in 2016, we apply the latest AI research to healthcare problems and develop innovative solutions that are revolutionizing the way patients are diagnosed and treated. Our solutions have impacted more than 4 million lives annually, deployed in 90+ countries, and 3000+ sites globally. Qure.ai is an equal-opportunity employer.
Job Title: Manager - Client Success & OperationsDepartment: Client Success & Operations, Global HealthLocation: Lima, PeruYears of experience: 3-6 YearsEmployment type: Consultant
Job DescriptionWe are looking for a proactive and strategic manager to lead countrywide projects in LATAM, oversee key client relationships, and drive revenue growth through upselling and cross-selling. We would like to have highly motivated individuals join our team and work hand in hand with our client projects and manage our fast-growing client base. Our perfect fit for this role will be organized, and meticulous, demonstrate attention to detail, and will be a natural leader. You will be working with both internal and external stakeholders to build adoption of Qure's product portfolio. As we are a fast-growing start-up, you will be wearing multiple hats and are expected to be a multitasker with solid time management skills.
Roles and ResponsibilitiesThe core responsibility is to lead client projects through their entire journey with Qure.ai to deliver a seamless product experience for all key stakeholders, maximize and assess the impact of Al in their environment and grow these partnerships by exploring new use cases of Qure's products for the client.Lead the execution of countrywide AI projects in LATAM, ensuring smooth implementation and client satisfaction. This would involve collaboration with government bodies, healthcare institutions, on-ground teams and global health organizations to drive product adoption and large-scale AI deployment. Travel would be required, both internationally and domestically.Build strong relationships with various external stakeholders including Ministry of Health, National Programs, program heads, IT teams, clinical decision-makers to ensure high retention and satisfaction. Also, serve as the primary client point of contact, managing project delivery, post-deployment engagement, feedback collection, and overall client success.Identify new client opportunities within existing accounts and drive revenue growth opportunities through upselling and cross-selling Qure.ai’s solutions. Also, drive renewals, expansions, and strategic account planning to maximize client lifetime value.Assist in monitoring product performance, collecting technical feedback, identifying edge cases, and collaborating with the engineering and product teams to improve solution accuracy and user experience.Work alongside engineering, product, sales teams for supporting client needs and solving technical and project challenges. The role would also entail providing valuable product feedback to Qure’s product teams, contributing to the product roadmap and improvements based on client requirements.Generate marketing and research outcomes that reinforce Qure.ai’s impact.Effectively resolve client complaints by liaising with Client IT and Program Teams, coordinating remote access requests, and aligning with our internal engineering team to ensure timely resolution.
Skills and ExpertiseExperience handling multi-stakeholder project alongside experience to drive revenue growth through strategic account expansion.Strong people management skills, analytical skills with good knowledge on with Excel and PowerPointExcellent communication skills, self-starter and quick learner, passionate and driven individual with problem-solving skills and empathy toward clientsKnowledge and experience in the healthcare industry are a plusProficiency in Spanish3-6 years of work experience, preferably in client-facing roles. Experience in account management, client success, project management, and healthcare are a plus.The role will have extensive traveling requirements, both domestic and international.
At Qure.aiYou will be part of a rapidly growing organization, with an opportunity to work alongside the best minds in the industry. Competitive compensation and rewards, opportunity to grow with a young company.
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