Onboarding Project Manager - LATAM
Aviso de fuente externaen Cloudbeds
Lead complex Cloudbeds customer onboarding projects from contract signature through adoption and transition to Account Management.
Salario
No especificado
Ubicación
Mexico City, México
Tipo de empleo
No especificado
Modalidad
No especificado
Onboarding Project Manager - LATAM
Mexico City, México
Descripción del empleo
About the role
Cloudbeds is transforming hospitality with a unified platform that powers hotels across 150 countries and integrates with hundreds of partners. As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers, from contract signature through adoption and successful transition to Account Management when onboarding is completed.
This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment.
Responsibilities
- Act as the strategic lead throughout the onboarding journey.
- Partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience.
- Manage timelines, align stakeholders, mitigate risks, and maintain a high-touch customer experience.
- Help customers realize value quickly, build confidence, adopt the platform, and achieve measurable business outcomes.
Datos clave
- Leads complex onboarding projects for Cloudbeds’ mid-market customers.
- Guides customers from contract signature through adoption and transition to Account Management.
- Partners with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams.
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Preguntas frecuentes
What does the Onboarding Project Manager do?
The role leads complex onboarding projects for Cloudbeds’ mid-market customers, from contract signature through adoption and transition to Account Management.
Which teams does the role work with?
The role partners with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams.
What does the onboarding work aim to achieve?
It aims to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes.