Onsite Deskside Support (L2/L3)

About the role

Sharp Brains is hiring an Onsite Deskside Support Engineer (L2/L3) to provide technical assistance, troubleshoot end-user devices, and maintain IT infrastructure in a corporate environment.

Responsibilities

• Provide end-to-end support for desktop and laptop hardware, software, and connectivity.
• Handle IMAC (Install, Move, Add, Change) activities and break/fix support.
• Manage device configuration, patching, OS imaging, and hardware replacements.
• Use SCCM, Intune, and ServiceNow for asset management, ticket resolution, and support operations.
• Install approved software, updates, and security patches in accordance with IT policies.
• Provide support for MS Office, Outlook, VPN clients, and other enterprise applications.
• Support printers, scanners, peripherals, and mobile devices.
• Assist with Active Directory tasks, basic user account management, and smart hands support.
• Maintain technical documentation, incident records, and hardware inventory.
• Follow ITIL practices for incident, problem, and service request management.
• Follow security protocols, antivirus monitoring, and desktop policies.
• Provide VIP support and assist with critical escalations and outages.

Requirements

• Experience in L2/L3 deskside or desktop support.
• Strong troubleshooting skills for Windows operating systems, hardware, software, and network connectivity.
• Familiarity with SCCM, Intune, ServiceNow, and Active Directory.
• Knowledge of ITIL practices and corporate IT support environments.
• Good communication, problem-solving, and customer service skills.
• Ability to work onsite and support end users professionally.

Datos clave

• The role provides end-to-end technical support for desktop and laptop systems.
• Required familiarity includes SCCM, Intune, ServiceNow, and Active Directory.
• The listed pay rate is $110 USD per full day.