Operations Supervisor

Junior Operations Supervisor📍 Argentina | 💼 Full-Time On SiteSolvo Global is looking for a Junior Operations Supervisor to support daily operations and lead teams within a fast-paced BPO environment. This role is ideal for professionals with supervisory experience who are passionate about people management, performance improvement, and delivering exceptional service.ResponsibilitiesSupervise, coach, and motivate a team of customer service or BPO associates.Monitor team performance, attendance, productivity, and quality metrics.Ensure compliance with KPIs and Service Level Agreements (SLAs).Provide ongoing feedback, training, and performance coaching.Analyze operational reports and identify opportunities for improvement.Support quality assurance initiatives and process optimization projects.Handle escalations and help maintain strong client relationships.Ensure compliance with company policies, security standards, and operational procedures.RequirementsMinimum 1 year of experience as a Supervisor in a BPO environment.Experience managing KPIs, productivity, attendance, and quality metrics.Strong leadership, coaching, and conflict-resolution skills.Advanced Excel skills and experience with reporting and data analysis.Excellent communication and interpersonal abilities.Strong problem-solving and critical-thinking skills.Ability to work in a dynamic, results-oriented environment.Bachelor's degree in Business Administration, Human Resources, Engineering, or a related field is a plus.Key Skills✅ Leadership & Team Management ✅ Data Analysis & Reporting ✅ Advanced Excel ✅ Performance Management ✅ Problem Solving ✅ Critical Thinking ✅ Assertive Communication ✅ Customer Focus ✅ Continuous Improvement
If you're a motivated leader ready to take the next step in your career, we'd love to hear from you! Apply today and join Solvo Global.