Operations Support Specialist

Company Description Canteen One is the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. The company designs unique, customized, and innovative markets, coffee, pantry, and vending programs for clients across the country, helping them create better break experiences. As part of Compass Group USA, a leading food service and support services organization, Canteen One offers the opportunity to work with Fortune 500 companies and industry experts. Team members join a diverse, growth-focused environment that values a customer-first, always-friendly approach. Applicants who enjoy supporting people, enhancing workplace experiences, and contributing to high-impact service solutions will find a strong fit here.Role Description The Operations Support Specialist is a full-time, on-site role based in Minneapolis, MN. This position supports day-to-day operational activities, including monitoring service requests, coordinating with internal teams and vendors, and ensuring timely resolution of issues related to markets, coffee, pantry, and vending programs. The specialist responds to customer and client inquiries, documents cases, updates system data, and follows established processes to maintain service quality and consistency. The role involves troubleshooting operational or technical issues, analyzing data to identify trends or recurring problems, and recommending improvements to workflows. The Operations Support Specialist collaborates closely with account managers and other support staff to deliver a seamless, customer-focused experience.Qualifications Candidates should possess strong Customer Support and Technical Support skills to handle inquiries, service requests, and operational issues effectively.Candidates should possess effective Troubleshooting and Analytical Skills to diagnose problems, interpret data, and support process improvements.Candidates should possess clear and professional Communication skills to interact with clients, vendors, and internal stakeholders, both verbally and in writing.Candidates should possess proficiency with common office software and basic systems or ticketing tools; experience in service operations or facilities support is beneficial.Candidates should possess strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.Relevant experience in customer service, operations support, or a related field; an associate or bachelor’s degree in business, operations management, or a related discipline is advantageous.