Operations & Support Specialist (L3 Level)

At rapid systems pte ltd, a leader in innovative technology solutions based in Singapore's Central Region, we are expanding our team to include a dedicated Operations & Support Specialist (L3 Level) . Join us in a fast-paced, collaborative environment where your expertise will drive operational excellence and enhance customer satisfaction. This full-time role offers a competitive salary of $3,000 USD per month, remote work flexibility, and excellent career development opportunities. If you are passionate about optimizing processes and providing top-tier support, this is your chance to advance your career in a thriving company. Key Responsibilities Resolve complex operational issues swiftly to ensure uninterrupted business functions and maintain service quality. Assist in designing and implementing streamlined support workflows that improve efficiency by measurable margins. Collaborate daily with cross-functional teams including operations, customer service, and project management to address inquiries and support needs effectively. Monitor and analyze key performance indicators (KPIs) to identify trends, bottlenecks, and opportunities for continuous improvement. Participate actively in project meetings, offering insights that enhance operational strategies and service delivery. Create comprehensive reports detailing operational performance and propose actionable solutions to senior management. Train and mentor junior support staff, fostering a culture of operational excellence and knowledge sharing. Ensure compliance with company policies and industry standards in all operational activities. What We're Looking For Required: Bachelor's Degree in Business Administration, Operations Management, or a related field. 3-5 years of proven experience in operations or customer support roles with a strong problem-solving orientation. Proficiency with industry-standard operations management tools and software. Excellent communication and interpersonal skills to collaborate across teams. Preferred: Certification in operational excellence, Six Sigma, or related methodologies. Demonstrated ability to lead process improvement initiatives and mentor junior staff. Experience working in a technology-driven or innovative business environment. What We Offer Competitive salary of $3,000 USD per month with performance-based incentives. Remote work flexibility allowing a hybrid work arrangement to support work-life balance. Health insurance coverage for you and your dependents. Paid time off including annual leave and public holidays. Retirement plan options to secure your future. Professional development programs and training to support your career growth. Collaborative team culture focused on innovation and continuous improvement. Frequently Asked Questions What are the typical working hours for this role? The position follows a standard 40-hour workweek with flexibility to accommodate remote work arrangements. Is remote work fully supported? Yes, this role offers remote work eligibility with a hybrid model that combines on-site presence in Singapore’s Central Region and remote work. What tools and software will I be expected to use? You will work with industry-standard operations management software such as Jira, ServiceNow, or similar platforms tailored to our business processes. Are there opportunities for career advancement? Absolutely. We prioritize internal growth and provide training and mentorship to help you advance within the company. What is the application process? Apply today by submitting your resume and cover letter through our online portal. Qualified candidates will be contacted for interviews promptly. Does the company provide health benefits? Yes, comprehensive health insurance is included as part of our benefits package. For more information about operational roles in Singapore, visit the Singapore Ministry of Manpower Job Seekers . Explore related positions: Sales Finance Specialist roles in Mandaluyong City and Machine Operator