Part-Time Customer Service Representative in New York City, NY

Join Robertson Group Limited as a part-time Customer Service Representative in New York City, NY. Be part of a vibrant, customer-focused team dedicated to delivering exceptional service in a fast-paced environment. This role plays a crucial part in enhancing customer satisfaction and retention by providing timely assistance and effective solutions. Key Responsibilities Respond promptly and accurately to customer inquiries via phone, email, or chat. Resolve customer issues using effective problem-solving skills while maintaining a positive attitude. Document all customer interactions in the CRM system for tracking and quality assurance. Assist customers with product knowledge and troubleshooting technical concerns. Collaborate with team members to share insights and improve overall service quality. Manage time efficiently to handle multiple customer requests and follow-ups. Provide feedback to management regarding customer trends and recurring issues for continuous improvement. Required and Preferred Qualifications High School Diploma or equivalent; additional education is a plus. Strong communication and interpersonal skills to engage with diverse customers. Excellent multitasking and time management abilities. Customer service experience preferred but not mandatory. Basic technical proficiency with customer service tools and platforms. Ability to work effectively in a team-oriented environment. Attention to detail and strong problem-solving skills for resolving customer concerns. At Robertson Group Limited, we foster a culture of growth and collaboration, offering opportunities for professional development and skill enhancement in a modern workplace environment. Join us to make a meaningful impact on customer experiences and build your career in customer service.