Policy Specialist (Health Insurance)

VIP Universal Medical Insurance Group (VUMI®) is an international health insurance organization offering major medical insurance products and specialized VIP medical services to individuals and corporations worldwide. VUMI provides a wide variety of health plans, including access to features such as Second Medical Opinion VIP®, global telemedicine, and at-home doctor visits. With offices across the United States, Canada, the United Arab Emirates, Latin America, and Europe, VUMI operates as part of a global healthcare management group with over 40 years of industry experience. The company employs more than 600 professionals of diverse nationalities, ensuring comprehensive global expertise and service.
Policy SpecialistWe are looking for a detail-oriented Policy Specialist to join our team. This role is ideal for someone with strong customer service experience, solid administrative skills, and the ability to manage policy-related requests accurately and efficiently in a fast-paced environment.
Key ResponsibilitiesProcess and enter policy applications accurately.Verify information related to applicable plans and coverage details.Manage monthly policy renewals.Respond to requests for document issuance and policy-related documentation.Support internal teams and clients with timely, professional follow-up.
RequirementsAdvanced English proficiency.Advanced Portuguese proficiency.Microsoft Office skills.Previous experience in customer service or administrative support.Strong attention to detail, organization, and follow-through.Ability to communicate clearly and professionally with internal and external stakeholders.