Principal Customer Success Engineer SecOps Cortex

Principal Customer Success Engineer – SecOps / Cortex - Contractor - Palo Alto Networks [Contract]
Role Description
This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
Palo Alto Networks is looking for a Principal Customer Success Engineer – SecOps / Cortex - Contractor to drive successful technical outcomes across our Security Operations suite. This position reports into Customer Success leadership and represents a high-impact opportunity for an experienced technical expert who thrives in a fast-paced, international corporate environment.
Location: LATAMDuration: 12 months
Your Impact
The Principal Customer Success Engineer is a critical driver of customer adoption, technical validation, and long-term value within our SecOps and Cortex portfolios. As a trusted subject matter expert, you will bridge deep technical engineering execution with high-touch strategic engagement to ensure enterprise customers successfully deploy, integrate, and maximize our technologies. This fast-paced role demands an adaptable, highly technical engineer who excels in matrixed team environments, manages multiple high-priority deliverables under pressure, and directly engages with enterprise security stakeholders to optimize SecOps environments.
Key Responsibilities
● Technical Guidance & Architecture: Provide senior-level technical advisory across SIEM, SOAR, SOC, and XDR/EDR environments, guiding enterprise customers on optimal deployment strategies, configurations, and best practices.● Customer Success & Adoption: Serve as a dedicated technical advisor in high-value, customer-facing engagements, ensuring rapid technology adoption, operational success, and sustained technical health.● System Administration & Scripting: Leverage Linux administration expertise and hands-on scripting to resolve complex integration challenges, troubleshoot operational environments, and build streamlined automated workflows.● Cloud & Security Integration: Evaluate and support enterprise customer architectures leveraging cloud providers (GCP, AWS, Azure) alongside complex IT and security enterprise systems.● Cross-Functional Collaboration: Partner effectively with cross-functional partners across Product, Engineering, and Sales Operations to feed back critical technical insights, influence product success, and drive process enhancements.
Your Experience
● Technical Acumen: ○ 7+ years of hands-on experience in Security Operations or Engineering, with deep expertise in SIEM, SOAR, SOC, and/or XDR/EDR environments. ○ Strong understanding of enterprise security and IT products, systems, and operational processes. ○ Experience with Linux system administration and advanced technical troubleshooting. ○ Proficiency in scripting using Python and/or JavaScript. ○ Familiarity with cloud technologies, architecture, and providers (GCP, AWS, Azure) across enterprise use cases.● Customer Engagement: ○ Demonstrated track record in customer-facing technical roles with strong relationship-building and communication skills. ○ Proven capability to collaborate with, guide, and influence cross-functional teams and executive leadership.● Mindset & Approach: ○ Ability to thrive in a fast-paced, matrixed environment while managing multiple priorities under pressure.● Preferred Qualifications: ○ Experience with Attack Surface Management (ASM) or Cloud-Native Application Protection Platforms (CNAPP) is a strong plus.
Information about Palo Alto Networks
At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.