Program Technical Customer Support - Guatemala

***Applicants should be available and willing to work on site and/or from home depending on business needs.***
Program Technical Customer Support - TELUS Digital Guatemala
Position overview:The Program Management Team is responsible for supporting critical processes to enable TELUS operations. The team is continuously looking for innovative solutions to improve performance and make a significant tangible impact for our stakeholders and customers. We are driven by continuous improvement to see how we can leverage market research and innovation to improve our program. Together, we can make sure TELUS optimizes our functional capabilities as much as possible to build a friendly future for Canadians.
Key responsibilities: Answering and interacting with program stakeholders via chat, email and phone, providing friendly and efficient serviceWorking on individual projects to improve program service capabilities and our stakeholder experience as directed by business needsCollaborating with a multifaceted team to achieve the strongest outcomes possible for our stakeholdersCreate and maintain process guides and tools to support the role and stakeholders exploring self-service optionsCollect, analyze, and report role and program-related data to drive performance improvement opportunities and stakeholder trendsPerforms other functions as assigned which do not affect the value of the job.
Requirements:Schedule flexibility
Core Competencies:Managing self-developmentEmbracing technologyFocusing on customersGiving support
Knowledge:Strong experience with Microsoft Office, including PowerPoint and Excel.Experience with SAP and/or program management applicationsPlanning, organizing and coordination skillsA 'can-do' attitude and innate belief in the art of the possibleAbility to maintain perspective and confidence in face of difficult stakeholder expectations, system failures, and tight deadlinesProven track record of professional service delivery in complex and fast-paced environmentsAbility to build and maintain effective partnerships internally and externallyStrong business mindset and technology acumenPassion for using facts and data, translating process and intelligence into effective business decisions in the best interests of the organizationDemonstrated ability to enable and drive changeCustomer orientationDetail-oriented, AnalyticalTeam oriented and able to work with minimal supervision

Qualifications:Fluent in both English and French- Required• Oral and written comprehension• Appropriate use of languageBachelor’s degree in any field