Receptionist

About the role

Silversea is seeking a receptionist to provide exceptional guest services at the reception desk.

Responsibilities

• Assist with and coordinate guests' needs and requirements, observing their needs while delivering the highest possible service.
• Respond immediately to guest requests, enquiries and complaints, follow up efficiently, and work toward guest satisfaction.
• Demonstrate sincerity and hospitality in guest interactions.
• Maintain communication and feedback with the Guest Relations Manager and other departments around the ship.
• Assist guests with cash payments, traveller’s checks, foreign currency exchange, credit cards and cash advances; balance cash handling with the Financial Officer at the end of the cruise.
• Manage daily reception desk duties, including RSVP of invitations, mailing service, DVD/CD rental, newspaper lists and deliveries, restaurant reservations and wake-up calls.
• Adhere to Company Standard Operating Procedures and be accountable for these practices.

Requirements

• Shipboard employment.
• Preferably 2 years of experience in guest-facing, Guest Services or Front Desk roles at an international 5-star or luxury establishment.
• Basic accounting knowledge and strong administrative skills.
• Moral integrity.
• Excellent fluent English, verbal and written. Advanced skills in one of Spanish, Portuguese, German or French are highly desirable.
• Ability to adapt to change, think quickly and make decisions under pressure while maintaining attention to detail.
• Well organized, self-managed and motivated; able to handle multiple demands, remain calm and effective under pressure, and resolve issues quickly.

Datos clave

• Shipboard employment.
• Preferably 2 years of guest-facing, Guest Services or Front Desk experience at an international 5-star or luxury establishment.
• Excellent fluent English is required; advanced Spanish, Portuguese, German or French skills are highly desirable.
• Reception duties include guest requests, reservations, wake-up calls and financial transactions.

Salario estimado

Salario estimado para recepcionista en México: MXN 9.450 - 12.000 al mes, según 115 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.