Remote Administration Assistant

About Us: Peak Care Services is a registered NDIS provider dedicated to delivering person-centred support for individuals with disabilities. As our team grows, we're seeking a detail-oriented Remote Administration Assistant to support our back-end operations and uphold our commitment to quality care.

Position Summary: As a Remote Admin Assistant, you will support compliance, documentation, rostering, and daily admin tasks. Working closely with the internal team, you'll use digital tools to help ensure smooth and efficient operations.

Key Responsibilities:
• Manage staff rostering and shift coordination in alignment with operational requirements.
• Monitor and follow up on timesheets, attendance, and shift reports to ensure accuracy and compliance.
• Liaise with staff and stakeholders to confirm availability, update schedules, and resolve shift-related matters via phone, email, and SMS.
• Maintain and update rostering data and staff records using systems such as ShiftCare.
• Provide general administrative support, including onboarding coordination and compliance documentation and other requests by the management.

Requirements:
• Minimum IELTS score of 7.0 or equivalent (strong English proficiency required).
• Expert use of Microsoft Excel and Word (advanced formatting, formulas, document management).

Work Environment:
• You will work remotely and be expected to join daily team video calls on Microsoft Teams between Monday to Friday 9:00 AM - 5:30 PM (Melbourne time).
• After-hours phone support (rotational) Weekends: 9:00 AM - 11:00 PM

Salary: Salary: AUD $700-$1,000/month (based on experience and performance)