Remote Customer Service Representative - Los Angeles, CA

IRIS TELEHEALTH is hiring a friendly and inviting Remote Customer Service Representative to join our dynamic team based in Los Angeles, California. This part-time remote role is ideal for individuals passionate about delivering exceptional customer support and solving problems in a collaborative environment. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with accurate information. Use strong problem-solving skills to troubleshoot and resolve customer issues effectively. Maintain professionalism and empathy while communicating with diverse customers. Document detailed records of customer interactions and feedback in our CRM system. Collaborate with team members to ensure seamless customer service and share best practices. Assist in improving customer service processes and policies. Monitor and analyze customer feedback to enhance service quality. Required and Preferred Qualifications Some college experience preferred. Excellent time management and organizational skills. Proficient in customer service with a focus on adaptability and problem-solving. Strong written and verbal communication skills. Technical aptitude to navigate various customer support software and tools. Attention to detail and self-motivation are essential. Previous customer service experience is a plus. Join IRIS TELEHEALTH and be part of a team that values camaraderie, continuous improvement, and professional growth through training and workshops. Enjoy the flexibility of a remote work environment while making a meaningful impact on our clients' experience.