Customer Service Representative

Responsibilities: • Customer Interaction: Warmly greet customers and assist with inquiries, appointments, and concerns professionally. • Appointment Scheduling: Efficiently manage bookings to meet customer and operational needs. • Phone and Email Correspondence: Handle incoming calls and emails promptly and professionally, addressing queries and concerns effectively. • Order Processing: Assist customers with placing orders for cleaning services, accurately recording details and preferences. • Billing and Payments: Process payments, issue invoices, and assist with billing inquiries and arrangements. • Customer Follow-up: Maintain communication with customers, providing updates on service progress and addressing additional needs. • Documentation and Record-Keeping: Maintain accurate records of interactions, appointments, payments, and service requests. • Cross-Functional Collaboration: Coordinate with the cleaning team to align on customer requirements and expectations. • Customer Education: Provide customers with rug care tips to prolong their rugs' lifespan. • Front Office Maintenance: Ensure the office area is clean, organized, and stocked with supplies, creating a welcoming environment. Key Areas: • Customer Service: Handle service inquiries, manage client database, and provide follow-up communication. • Plant Operations: Process invoices, maintain records, handle vehicle maintenance, and order supplies. • Additional Office Duties: Open and close the office, manage invoicing, conduct research, maintain equipment, and assist with social media. • Fiber ProTector Bay Area: Build relationships, generate sales revenue, and provide exceptional product knowledge and service. • Cleaning Department: Assist in the field, conduct estimates, monitor project progress, and ensure timely deliveries and order pick-ups. • Additional duties may include special projects as directed, maintaining professionalism and teamwork in all interactions, and reporting problems to management for resolution. Benefits • Positive and supportive work environment • Medical/Dental/Vision Insurance • Paid Overtime • On the job training • Personal Time off Requirements • Valid driver’s license • Background check