Representante Del Servicio De Atención Al Cliente

Start date: September 21st, 2026Pay: 1,000 USD + performance bonus (100 USD)Job description:Qualfon Costa Rica is actively hiring Customer Service Representatives. The ideal candidate gives a service experience that exceeds expectations and makes it easy for the customers to be ambassadors of our brand.We will be waiting for you this Wednesday, August 26 from 8am to 3pm at our OPEN HOUSE!Where?Eurocenter Business Center. 300 meters from Real Cariari; Heredia.In this role, the employee will be handling many inbound calls, chats, or emails from customers, listening to customer's needs or issues, and providing helpful solutions to their problems.OUR MISSIONQualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.Further your education and earn a college degree through the Qualfon University programFREE access to personal and professional support through the Qualfon care coaches’ programMedical, dental. vision benefits and life & accident insuranceCompetitive wagesOpportunities to earn additional income through incentivesPaid time offPaid trainingEmployee discountsWe lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & ValuesQualfon is dedicated to ensuring all team members have Fun@Work!KEY RESPONSIBILITIESResearches and resolves all customer inquiries and requests coming via inbound calls, e-mails, or chats.Provides customer education about devices, user interfaces, troubleshooting steps, and policies in a timely manner.Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.Performs advanced hardware troubleshooting including installation and wiring support.Provides advanced support regarding systems and applications.Adheres to the internal compliance policy and guidelines established by Qualfon and the client.Documents technical customer issues into notes that are consumable by other users.Follows up with customer needs and team lead requests.Cooperates with special projects.QUALIFICATIONSAdvanced English Speaker. Fluent in verbal and written English- B2Proficiency in Excel (Test)Excellent customer service skillsStrong conflict resolution skillsAttention to detailCommunication and interpersonal skillsProficiency in MS OfficeDesired High School DiplomaAt least 6 months of call center experienceEMPLOYEE BENEFITS· Costa Rica mandatory benefits.· Scholarship program at Qualfon University (Rochat School of Business).· Care Coach program.· Free access to online learning platforms (LinkedIn and Coursera).· Medical benefits through MediSmart for full-time employees.· Opportunities to earn additional income through incentives.· Values-driven organization.· Referral bonusEQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer.QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.Job Type: Full-timePay: ₡450,000.00 - ₡500,000.00 per monthWork Location: In person