Resort Assistant General Manager

About the role

Casa Cayuco Eco-Adventure Lodge is an award-winning, boutique, off-grid eco-resort on Isla Bastimentos in Bocas del Toro. Recently named the #1 Family-Friendly Hotel in the World by Tripadvisor, the lodge is completing an expansion featuring new beachfront bungalows.

The Assistant General Manager is one of two senior operational leaders, working closely with Ownership to oversee daily lodge operations and broader business functions. The role must be capable of independently running the lodge whenever the General Manager is off-site.

Responsibilities

• Help lead a team of 45+ employees across Guest Services, Activities, Food and Beverage, Housekeeping, Laundry, Maintenance, Spa, Transportation, and other departments.
• Oversee staffing, guest arrivals and departures, excursions, meals, transportation, and daily property logistics.
• Assume responsibility for the lodge when the General Manager is unavailable.
• Welcome guests, oversee the guest experience, and resolve concerns promptly and professionally.
• Support recruitment, training, scheduling, performance management, and employee development.
• Support sales efforts and develop relationships with travel agents, tourism partners, groups, and other potential clients.
• Assist with budgeting, payroll, purchasing, inventory, expense control, reporting, and revenue management.
• Monitor service standards, property conditions, maintenance needs, and operating procedures.
• Help manage property improvements, contractors, purchasing, and project timelines.
• Identify opportunities to improve efficiency, enhance the guest experience, and grow revenue.
• Support Casa Cayuco’s community partnerships and projects.

Requirements

• Must be capable of independently running the lodge whenever the General Manager is off-site.

Datos clave

• The Assistant General Manager is one of two senior operational leaders.
• The role oversees daily lodge operations and broader business functions.
• The successful candidate must be capable of independently running the lodge whenever the General Manager is off-site.
• Help lead a team of 45+ employees across lodge departments.