Sales Operations Support Specialist

The Sales Operations and CRM Coordinator helps manage leads, sales opportunities, quotes, orders, agent onboarding, CRM updates, customer accounts, and reports.This role makes sure that leads, orders, customer requests, and internal information are handled accurately, organized, and on time.Success is measured by timely responses, accurate records, effective follow-up, completedocumentation, and timely issue resolution.
•⁠ ⁠Competitive pay: $1300 per month + bonus (based on experience and English proficiency)•⁠ ⁠Location: 100% Remote in LATAM•⁠ ⁠Send your CV in English.
Key responsabilitiesProcess incoming leads by entering them into Data7, assigning an owner, and sending the appropriate initial communication.Manage assignment of new leads as they come inProcess new orders by entering them into Data7, creating the required CRR, and notifying the commission team.Determine customer requirements and submit requests for pricing.Create and maintain opportunities in Data7 and other required systems.Prepare Legwork for each opportunity that is receivedPrepare quotes for incoming customer requests.Follow up on open opportunities and outstanding customer decisions.Coordinate questions and information between customers, vendors, and Verizon.Respond to vendor questions and requests for updated information.Request and facilitate customer and vendor contracts.Record completed orders in company systems, save documentation in Dropbox, and distribute records to the appropriate TSD or internal party.Enter and maintain accurate order and opportunity information in Data7.Onboard new agents into commission systems and ensure required documents are received.Support CRM administration, reporting, and system maintenance.Perform data-integrity reviews and correct incomplete, inconsistent, or inaccurate records.Assist with backend projects and operational cleanup.Create and update process documentation, job manuals, and training materials.Help develop workflows and automated functionality for recurring processes.Provide reporting support to upper management.Escalate pricing, contractual, service, or customer issues to upper management when they exceed the role’s authority.
Requirements 2+ years of experience in Sales Operations, Sales Support, CRM Administration, or a related role.Experience managing leads, opportunities, quotes, orders, and customer records.Strong CRM and data-entry skills with excellent attention to detail.Experience with Data7 is a plus.Strong organizational and follow-up skills, with the ability to manage multiple priorities.Excellent written and verbal English communication skills.Strong Excel and Microsoft Office skills.Ability to coordinate effectively with customers, vendors, internal teams, and partners.Strong problem-solving skills and ability to identify when issues require escalation.