Sales Supervisor

SALES SUPERVISOR Location: San Pedro Sula HondurasWork Modality: On-site
ABOUT THE OPPORTUNITYWe are looking for a Sales Supervisor to lead and develop a high-performing sales team for a growing company in the travel and hospitality industry.This is a hands-on leadership role for a sales professional who is passionate about driving results, coaching teams, improving conversion, and creating a strong sales culture.The ideal candidate has experience leading sales representatives in a high-volume, target-driven environment, with a strong focus on revenue, conversion, productivity, and customer experience.
KEY RESPONSIBILITIES• Lead, coach, and motivate a team of Sales Representatives to consistently achieve and exceed sales targets.• Monitor daily, weekly, and monthly sales performance and identify opportunities for improvement.• Track and analyze key sales metrics such as conversion rate, revenue, sales productivity, close rate, and individual/team performance.• Conduct regular coaching sessions, one-on-ones, team huddles, and performance reviews.• Develop and execute action plans for representatives who are below target.• Provide real-time coaching and sales guidance to help representatives improve their performance.• Identify trends, challenges, and opportunities within the sales operation and communicate them to management.• Support the team with complex sales situations and customer escalations.• Ensure compliance with sales processes, quality standards, and company policies.• Help create a competitive, accountable, and results-oriented sales culture.• Collaborate with Training, Quality, Operations, and other departments to improve overall team performance.• Support the onboarding and development of new sales representatives.• Prepare and present performance reports and business updates to management.REQUIREMENTS• 2+ years of experience in Sales Leadership, Sales Supervision, or Team Lead roles.• Proven experience managing and coaching sales teams, preferably in a BPO, call center, travel, hospitality, or high-volume sales environment.• Demonstrated experience working with sales targets, KPIs, conversion goals, and revenue objectives.• Strong ability to coach sales representatives and turn performance gaps into actionable improvement plans.• Excellent communication, negotiation, and interpersonal skills.• Strong analytical and problem-solving abilities.• Comfortable working in a fast-paced, target-driven environment.• Experience using CRM systems, sales dashboards, and performance reports.• Strong organizational and time-management skills.• Advanced English proficiency (B2+/C1 or equivalent).
PREFERRED EXPERIENCE• Experience leading B2C or high-volume sales teams.• Background in travel, tourism, hospitality, airlines, hotels, vacation packages, or related industries.• Experience in inbound or outbound sales.• Experience managing metrics such as conversion rate, close rate, revenue, sales per hour, average order value, and productivity.• Experience working with CRM platforms and sales performance tools.• A strong coaching mindset and the ability to motivate teams to achieve ambitious goals.• A passion for sales and a genuine drive to develop people.