Salesforce Application Support Analyst

About the role

Tata Consultancy Services is looking for a Salesforce Application Support Analyst to join its growing team. The role provides application support, troubleshoots technical issues, manages user access requests, and helps ensure a seamless experience for business users. It offers IT support professionals an opportunity to develop expertise in the Salesforce ecosystem while working in a fast-paced enterprise environment.

Responsibilities

• Provide application and technical support for Salesforce users.
• Investigate, troubleshoot, and resolve application-related incidents.
• Manage user access, permissions, and authentication requests.
• Analyze incidents, identify root causes, and escalate complex issues when required.
• Maintain accurate documentation of incidents, resolutions, and knowledge articles.
• Collaborate with cross-functional teams to resolve technical challenges.
• Monitor and meet SLA and KPI requirements.
• Support continuous improvement by identifying recurring issues and optimization opportunities.
• Develop expertise in Salesforce administration and support processes.

Requirements

Required qualifications

• Experience in application support, service desk, technical support, or IT operations roles.
• Strong troubleshooting and analytical skills.
• Experience with ticketing and incident management tools.
• Understanding of user access management, authentication, and permissions.
• Knowledge of operating systems and enterprise applications.
• Excellent communication skills with technical and non-technical stakeholders.
• Ability to manage multiple priorities in a dynamic environment.

Preferred qualifications

• Experience supporting SaaS or cloud-based applications.
• Experience with CRM platforms.
• Knowledge of Active Directory or Microsoft Entra ID.
• Familiarity with SSO, MFA, APIs, integrations, or SQL.
• Experience with ServiceNow, Jira, or similar platforms.
• ITIL Foundation and/or Salesforce certifications are a plus.

Datos clave

• The role provides application and technical support for Salesforce users.
• Responsibilities include managing user access, permissions, and authentication requests.
• Required qualifications include troubleshooting skills and experience with ticketing and incident management tools.
• ITIL Foundation and/or Salesforce certifications are a plus.

Salario estimado

Salario estimado para soporte técnico en México: MXN 11.500 - 17.500 al mes, según 17 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.