Senior Business Process Improvement Consultant

Temporary 4-Month Assignment | Healthcare | Hybrid – San Juan, PR
SmartLogix is seeking a fully bilingual Senior Business Process Improvement Consultant for a temporary, full-time assignment supporting a client in the healthcare insurance industry.The selected consultant will analyze, document, design, and improve business and technology-enabled processes across multiple departments. This role requires strong experience in business process improvement, project management, process documentation, operational excellence, and stakeholder management.
Assignment DetailsAssignment type: Temporary, full-timeDuration: Approximately four monthsExpected period: August 31, 2026, through December 31, 2026Schedule: Monday through Friday, approximately 40 hours per weekLocation: San Juan, Puerto RicoWork arrangement: Hybrid, approximately 1–4 days per week onsiteLanguage requirement: Fully bilingual in English and Spanish
Key ResponsibilitiesAnalyze current business and technology processes to identify inefficiencies, risks, bottlenecks, and improvement opportunities.Document current-state and future-state processes, workflows, procedures, policies, guidelines, and templates.Facilitate interviews, discovery sessions, workshops, and process-design meetings with business and technical stakeholders.Apply process-mapping, quality-assurance, and continuous-improvement methodologies.Define process metrics, KPIs, controls, and reporting mechanisms.Lead or support cross-functional and multi-departmental process-improvement initiatives.Prepare project plans, presentations, recommendations, status reports, risk reports, and executive-level communications.Identify opportunities for process automation, system enhancements, and improved integration between business and technology teams.Manage project risks, issues, priorities, dependencies, and stakeholder expectations.Support process validation, implementation readiness, change-management activities, and post-implementation issue resolution.Manage multiple priorities and deliverables in a fast-paced, deadline-driven environment.

RequirementsBachelor’s degree in Business Administration, Engineering, Information Technology, Computer Science, or a related field. Equivalent professional experience may be considered.Minimum of five years of progressive experience in business process improvement, project management, business analysis, operational excellence, or process transformation.
Experience leading or supporting cross-functional and multi-departmental initiatives.Strong experience developing process maps, workflows, procedures, policies, and business documentation.Experience with project planning, risk management, issue management, and stakeholder reporting.Strong analytical, organizational, facilitation, problem-solving, and communication skills.Ability to work independently and manage competing priorities.Proficiency with Microsoft Excel, PowerPoint, and project-tracking tools.Experience with Microsoft Project, Smartsheet, or similar project-management platforms.Full professional proficiency in English and Spanish.Availability to work onsite in San Juan as required.Availability for the complete four-month assignment.
Preferred QualificationsExperience in healthcare, health insurance, managed care, or payer operations.Knowledge of Medicare, Medicaid, or health-plan operations.Lean Six Sigma Green Belt certification or equivalent training.Experience with methodologies such as Lean Six Sigma, SIPOC, BPMN, ITIL, COBIT, or CMMI.Experience supporting technology implementations, operational transformations, or organizational change initiatives.Experience working within a Project Management Office or enterprise transformation environment.
Soft SkillsStrong analytical and critical thinking abilitiesExcellent problem-solving skillsEffective stakeholder management and relationship buildingWorkshop facilitation and presentation skillsStrong organizational and time management abilitiesAdaptability and flexibility in dynamic environmentsAbility to influence and collaborate across all organizational levelsAttention to detail and quality-focused approachDecision-making capabilities based on data and business insightsTeamwork and cross-functional collaborationAbility to manage multiple priorities simultaneously
BenefitsWe offer a competitive package with several advantages.