Senior Digital Marketing Account Manager

WHO WE ARE:Jumpfactor is an award-winning, 8-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) achieve massive growth. With over $1.9 Billion in client revenue generated, we are recognized globally as a top-tier MSP growth digital agency.
ROLE OVERVIEW:At Jumpfactor, we’re looking for a Senior Digital Marketing Account Manager who’s passionate about helping clients grow and empowering them to achieve their best results. In this role, you’ll serve as both a trusted advisor and a strategic partner, guiding clients to success through proactive coaching, strong relationship management, and performance insights. You’ll take ownership of your portfolio, driving client satisfaction, retention, and growth while identifying new opportunities for adoption, upsells, and referrals.
This is a high-impact, fully remote role where your contributions directly shape client success and agency growth. You’ll collaborate with a world-class team, work on innovative campaigns, and have clear pathways to advance your career as Jumpfactor continues to grow.
Jumpfactor’s CORE VALUES:Be STRATEGICBe PASSIONATEBe TENACIOUSPrioritize LEARNINGEmbrace TEAMMaintain INTEGRITY
WHY EMPLOYEES LOVE JUMPFACTOR:Very competitive compensation package.100% Remote work.You will work with a very skilled international team.Endless growth opportunities and career advancement.Performance-based bonuses that recognize your impact.Access to paid training, courses, events, and conferences.Enjoy paid social events that foster team camaraderie.Engage in weekly learning programs to stay ahead.Harness state-of-the-art technologies and tools for excellence.
QUALIFICATIONS:3+ years of hands-on Account Management or Client Success experience in a digital marketing agencyExperience managing North American B2B client accounts ideally in a multi-client, retainer-based agency modelProven ownership of client retention, renewals, upsells, expansion, and churn reductionExperience managing multiple high-touch accounts with strong revenue accountabilityStrong English communication skills with confidence leading client calls and difficult conversationsAble to speak to KPIs such as retention, growth, CSAT, NPS, and revenue impactComfortable using CRM systems, reporting dashboards, and project management toolsStrong digital marketing fluency, with the ability to discuss strategy and performance with clientsExperience collaborating and managing client projects with SEO, PPC, Content, and Development teams (ClickUp, Jira)Organized, process-driven, and comfortable working in a fast-paced agency environment
ROLE AND RESPONSIBILITIES:Client Success & Relationship ManagementBuild trusted client relationships and maintain high NPS scoresManage accounts to minimize churn and drive satisfactionEncourage client referrals and reviews while ensuring follow-throughIdentify opportunities for account growth through upsells and cross-sellsEnsure timely activation of new clients and completion of onboarding milestonesSupport client adoption of Jumpfactor products, courses, and communitiesHandle escalations with professionalism and solution focus
Performance & Campaign ManagementEnsure campaigns deliver strong ROI and meet key metrics (CPL, MCAC)Analyze performance data to identify trends, gaps, and improvement areasCollaborate with internal teams to resolve issues and optimize outcomesLead client calls and communicate clear, transparent performance updatesMonitor unsigned MRR contracts and ensure timely renewals
Process & Quality ExcellenceManage client tickets and communications, ensuring timely responsesMeet SLA for resolution and communication standardsConduct periodic quality checks on client calls and meetingsTrack client progress against KPIs and quarterly goalsDocument insights, recommendations, and action items for leadership visibilityContribute to continuous improvement of processes and team efficiency
NEXT STEPS:If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.
Job Type:Full-time, Permanent, 100% Remote