Service Designer

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. https://ascendion.com/
Role Overview:Senior Service Designers are the driving force behind discovery. You’ll lead research, map real-world scenarios, uncover insights, and identify opportunities, doing hands-on work to pinpoint where efficiencies falter and where transformation can create real impact.
Roles and Responsibilities:
Conduct stakeholder interviews, contextual inquiries, and observational research to uncover how work gets done.Document existing workflows, user interactions, and system dependencies in detail.Identify key scenarios where effort, time, or cost inefficiencies exist.Analyze interview data, workflow documentation, and operational metrics to identify patterns.Create service blueprints, journey maps, and process models that visualize the as-is experiences.Synthesize findings that show how experience, process, and technology intersect.Translate insights into initial opportunity themes and "How might we..." statements.Create visual artifacts, service blueprints, journey maps, process flows, and insight summaries.Develop clear documentation that supports insight decks and opportunity portfolios.Contribute to workshop materials and stakeholder presentations.
Requirements:
5 to 8 years in Service Design, CX Strategy, UX Research, or Business Consulting.Strong skills in qualitative research, synthesis, and systems mapping.Proven ability to document complex workflows and create service blueprints.Proficiency in visual communication and structured documentation.Comfortable navigating ambiguity and working independently within a guided scope.Strong collaboration skills across design, business, and technology teams.A portfolio or case studies that show how your strategic thinking delivered tangible business value.
Nice to have skills:
Experience conducting discovery in enterprise or transformation settings.Background in business process analysis or operational consulting.Experience working in cross-functional or consulting team environments.