ServiceNow Platform Administrator
Aviso de fuente externaen Tech Americas LATAM
Tech Americas LATAM seeks a ServiceNow Platform Administrator to manage the platform, integrations, automations, and migrations from legacy ITSM systems.
Salario
No especificado
Ubicación
San Salvador, El Salvador
Tipo de empleo
Tiempo completo
Modalidad
No especificado
ServiceNow Platform Administrator
San Salvador, El Salvador
Descripción del empleo
About the role
Tech Americas LATAM is looking for an experienced ServiceNow Platform Administrator to support the configuration, administration, optimization, and expansion of its ServiceNow environment. The role will help consolidate legacy platforms such as Zendesk and Autotask into a scalable, enterprise-wide ServiceNow solution.
Work closely with Technical Support, Service Delivery, Customer Success, and Product teams to translate business needs into ServiceNow configurations, workflows, integrations, and automations.
Responsibilities
- Administer, configure, and maintain the ServiceNow platform, including users, roles, ACLs, workflows, business rules, UI policies, and notifications.
- Support end-to-end migrations from Zendesk, Autotask, and other ITSM/ticketing platforms into ServiceNow.
- Configure workflows and automations using Flow Designer and Integration Hub.
- Develop and maintain integrations using REST/SOAP APIs and other enterprise systems.
- Build dashboards, reports, and performance analytics for operational KPIs.
- Troubleshoot ServiceNow issues and support platform stability, security, and performance.
- Establish platform governance, documentation, and change management standards.
Requirements
- 5+ years of hands-on ServiceNow administration experience in a production enterprise environment.
- Proven experience completing at least one full data and user migration into ServiceNow from another ITSM/ticketing platform.
- Strong knowledge of ServiceNow CSM, Flow Designer, Integration Hub, workflows, and reporting/analytics.
- Experience with REST/SOAP APIs and system integrations.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Bachelor’s degree in IT, Computer Science, Business, or a related field, or equivalent professional experience.
Datos clave
- Schedule: Monday–Friday.
- The role supports ServiceNow configuration, administration, optimization, and expansion.
- Requirements include 5+ years of hands-on ServiceNow administration experience.
- A full data and user migration into ServiceNow from another ITSM/ticketing platform is required.
Preguntas frecuentes
What does the role involve?
It involves administering and optimizing the ServiceNow platform, supporting migrations, and developing workflows, automations, and integrations.
What experience is required?
The listing requires 5+ years of hands-on ServiceNow administration experience in a production enterprise environment and experience completing at least one full data and user migration into ServiceNow.
What tools and integration knowledge are required?
The listing calls for knowledge of ServiceNow CSM, Flow Designer, Integration Hub, workflows, and reporting/analytics, as well as REST/SOAP APIs and system integrations.