ServiceNow Platform Administrator

About the role

Tech Americas LATAM is looking for an experienced ServiceNow Platform Administrator to support the configuration, administration, optimization, and expansion of its ServiceNow environment. The role supports consolidating legacy platforms such as Zendesk and Autotask into a scalable, enterprise-wide ServiceNow solution. The administrator will work with Technical Support, Service Delivery, Customer Success, and Product teams to translate business needs into ServiceNow configurations, workflows, integrations, and automations.

Responsibilities

• Administer, configure, and maintain the ServiceNow platform, including users, roles, ACLs, workflows, business rules, UI policies, and notifications.
• Support end-to-end migrations from Zendesk, Autotask, and other ITSM or ticketing platforms into ServiceNow.
• Configure workflows and automations using Flow Designer and Integration Hub.
• Develop and maintain integrations using REST/SOAP APIs and other enterprise systems.
• Build dashboards, reports, and performance analytics for operational KPIs.
• Troubleshoot ServiceNow issues and support platform stability, security, and performance.
• Establish platform governance, documentation, and change management standards.

Requirements

• At least 5 years of hands-on ServiceNow administration experience in a production enterprise environment.
• Experience completing at least one full data and user migration into ServiceNow from another ITSM or ticketing platform.
• Strong knowledge of ServiceNow CSM, Flow Designer, Integration Hub, workflows, and reporting or analytics.
• Experience with REST/SOAP APIs and system integrations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Bachelor’s degree in IT, Computer Science, Business, or a related field, or equivalent professional experience.

Datos clave

• Schedule: Monday–Friday.
• Location listed: Guatemala City, Guatemala.
• Requires at least 5 years of hands-on ServiceNow administration experience.
• Requires experience completing at least one full data and user migration into ServiceNow.

Salario estimado

Salario estimado para soporte técnico en Guatemala: GTQ 4.350 - 6.000 al mes, según 8 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.