Spanish Medical Interpreters (OPI)

Company Description Grupo Noa International is a premier virtual call center serving the international direct response industry. The company operates in a multilingual environment, supporting languages such as English, Spanish, French, Portuguese, German, Mandarin, and many others. Grupo Noa International currently handles customer service calls in over 29 countries, providing consistent, high-quality support across diverse markets. Its core services include inbound customer service, outbound lead generation, direct response support, and upselling on service calls. Team members work remotely and collaborate with global clients and colleagues in a dynamic, fast-paced setting.
Role Description The Spanish Medical Interpreter (OPI) is a remote, contract role focused on providing accurate and confidential over-the-phone interpretation between Spanish-speaking patients and English-speaking medical professionals. Day-to-day tasks include listening carefully to conversations, conveying information faithfully in both languages, and maintaining the meaning, tone, and intent of the speaker. The interpreter will handle calls related to medical consultations, treatment plans, appointment scheduling, insurance questions, and other healthcare interactions. Responsibilities also include using appropriate medical terminology, adhering to professional interpreting standards, following HIPAA and privacy requirements, and documenting basic call information when required. The role may involve working flexible hours to support clients in different time zones and participating in periodic training to maintain quality and compliance.
Qualifications
Candidates should possess strong skills in Medical Interpretation and Interpreting, with demonstrated experience in over-the-phone or remote settings.Candidates should possess solid capabilities in Translation and Simultaneous Interpretation to accurately and efficiently convey information in both languages.Candidates should possess a thorough understanding of Medical Terminology in English and Spanish, including common clinical, diagnostic, and treatment-related terms.Fluency in Spanish and English (spoken and comprehension), with clear, professional telephone etiquette.Prior experience interpreting in healthcare, social services, or insurance environments is highly beneficial.Knowledge of confidentiality standards, HIPAA or equivalent privacy regulations, and professional codes of ethics for interpreters.Reliable high-speed internet, a quiet workspace, and comfort using call center or VoIP platforms and basic computer tools.Strong listening skills, emotional maturity, and the ability to remain neutral and composed during sensitive or stressful medical discussions.