Specialist Quality Complaints
Aviso de fuente externaen CIS International LLC
Support product complaint investigations, database updates, corrective actions and complaint analysis as a Specialist Quality Complaints.
Salario
No especificado
Ubicación
Juncos, Puerto Rico
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Specialist Quality Complaints
Juncos, Puerto Rico
Descripción del empleo
About the role
CIS International LLC is seeking a Specialist Quality Complaints to support the product complaint system at Amgen. The role includes leading and managing product complaint investigations and analyzing complaint information to detect signals and take appropriate action.
Responsibilities
- Keep the complaints database updated as factual information becomes available and accurately summarize closed investigations.
- Review and approve complaint investigations to help ensure they are concise, clear and science-based.
- Follow up on corrective actions resulting from investigations through completion.
- Depending on the nature and complexity of a complaint, conduct and document the investigation.
- Communicate and escalate complaints, represent the site on the product complaint network, and prepare and issue closure letters to patients and business partners, as needed.
- Translate highly technical investigation details into simple, concise documents that non-technical reviewers can understand.
Requirements
- Doctorate, or master's degree plus directly related experience; bachelor's degree plus directly related experience; associate's degree plus directly related experience; or high school diploma or GED plus directly related experience.
- Preferred qualifications include experience in project management, root cause analysis and CAPA determination, a quality mindset, deep compliance knowledge, and proficiency with Microsoft Office programs, including Excel and Outlook, and Teams.
- Strong project management skills, experience leading cross-functional teams, and the ability to handle multiple projects simultaneously.
- Excellent written and verbal communication skills, including facilitation and presentation skills.
Datos clave
- Full-time position in Juncos, Puerto Rico.
- Supports the product complaint system at Amgen.
- Requires one of the listed education and directly related experience combinations.
- Strong project management and written and verbal communication skills are required.
Preguntas frecuentes
What does the Specialist Quality Complaints role involve?
The role supports the product complaint system through investigations, complaint data analysis and follow-up on corrective actions.
What education and experience are required?
The listing accepts a doctorate, a master's degree plus directly related experience, a bachelor's degree plus directly related experience, an associate's degree plus directly related experience, or a high school diploma or GED plus directly related experience.
What skills are important for this position?
The listing calls for strong project management and cross-functional leadership skills, the ability to handle multiple projects, and excellent written and verbal communication skills.