Specialist Settlement Operations

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.Join our Settlement Operations team as a Specialist and leverage your expertise to resolve complex reconciliation and settlement challenges that support customers, agents, financial institutions, and Western Union products globally. This role is ideal for a highly analytical professional who thrives on investigating issues, mitigating risk, driving operational improvements, and ensuring the accuracy and integrity of financial transactions.
Role Responsibilities:As a Specialist, Settlement Operations, you will serve as a functional expert responsible for managing highly complex settlement and reconciliation activities, conducting detailed investigations, strengthening operational controls, and recommending improvements that mitigate risk and enhance operational performance.
Key responsibilities include:Perform complex account reconciliations and settlement activities, ensuring the accuracy, validity, and timeliness of financial transactions.Execute and validate settlement, refund, cash application, funding, remittance, and billing transactions for agents, financial institutions, and Western Union product users.Investigate complex operational discrepancies, settlement variances, and customer or partner inquiries, driving issues through resolution.Conduct detailed research and root cause analysis to identify process gaps, operational risks, and control weaknesses, while developing actionable recommendations.Act as a subject matter expert for settlement and reconciliation processes, supporting escalations and providing guidance on complex cases.Analyze transaction trends and exception patterns to identify opportunities for risk reduction, process optimization, and operational improvements.Ensure compliance with internal policies, financial controls, audit requirements, regulatory obligations, and risk management standards.Maintain complete, accurate, and audit-ready supporting documentation for all transactions and investigations.Partner with cross-functional teams, financial institutions, business partners, and operational stakeholders to resolve issues and improve end-to-end processes.Support risk mitigation activities by identifying control deficiencies and recommending preventive and corrective actions.Participate in automation, standardization, and continuous improvement initiatives designed to improve efficiency, quality, and customer experience.Contribute to knowledge sharing, processes documentation, and best practice development across the operations organization.
Basic qualifications:3+ years of experience in settlement operations, reconciliations, financial operations, accounts receivable, payments, remittance, or related financial services functions.Advanced knowledge of reconciliation methodologies, settlement processes, exception management, and financial transaction lifecycles.Strong analytical, investigative, and problem-solving skills with the ability to resolve complex operational issues.Experience performing root cause analysis and developing recommendations that improve operational effectiveness.Advanced proficiency in Microsoft Excel and experience working with financial systems, reporting tools, and large data sets.Strong understanding of operational controls, risk management practices, and audit requirements.Excellent written and verbal communication skills with the ability to communicate findings and recommendations to stakeholders at multiple levels.Proven ability to prioritize competing demands and deliver results in a fast-paced environment.
Preferred qualifications:Experience supporting global payment, money transfer, banking, fintech, settlement, or financial services operations.Demonstrated expertise in complex reconciliation environments involving multiple products, funding streams, and settlement partners.Experience leading or supporting operational improvement, automation, or transformation initiatives.Knowledge of risk and control frameworks, regulatory compliance requirements, and financial governance practices.Experience identifying trends, developing performance insights, and recommending strategic operational enhancements.Ability to serve as a functional expert and escalation point for complex settlement and reconciliation matters.Experience collaborating across global and cross-functional teams.Familiarity with Lean, Six Sigma, Operational Excellence, or continuous improvement methodologies.