Sr Customer Success Manager ArmisVeza
Aviso de fuente externaen Armis
Manage customer success at Armis by guiding adoption, improving security posture and platform utilization, and coordinating teams around customer objectives.
Salario
No especificado
Ubicación
San José, Costa Rica
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Sr Customer Success Manager ArmisVeza
San José, Costa Rica
Descripción del empleo
About the role
The Sr CSM serves as the business liaison between the customer and Armis cross-functional teams, including the Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.
Responsibilities
- Own a portfolio of customers as the primary point of contact following the sale.
- Build and maintain a success plan for each account tied to its security objectives, and drive it to completion.
- Understand customer use cases and recommend ways to improve security posture and platform utilization.
- Ensure deployment and configuration align with key business use cases and are delivered on schedule.
- Guide customers through adoption and configuration so their teams can operate the platform independently.
- Stay current on third-party integrations and how they interact with Armis in customer environments.
- Serve as a subject matter expert in your area of technical proficiency.
- Identify risk early, drive mitigation, and engage specialists when a problem requires deeper expertise.
- Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve.
- Design and improve scaled programs, build reusable playbooks, templates, and AI workflows, and mentor CSMs joining the team.
- Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications such as CISSP, Security+, or CEH.
- 8 or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
- 8 or more years of experience in network engineering, architecture, support, or design.
- 5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments.
- 3 or more years of experience in IT, security,...
Datos clave
- Own a portfolio of customers as the primary point of contact following the sale.
- The role requires experience in customer-facing technical work and network engineering, architecture, support, or design.
- A bachelor's degree or relevant certifications such as CISSP, Security+, or CEH are specified.
Preguntas frecuentes
What does the role involve?
The Sr CSM owns a portfolio of customers, guides adoption and configuration, and coordinates across teams to meet customer objectives.
What qualifications are listed?
The listing specifies a bachelor's degree in a related field or relevant certifications, along with experience in customer-facing technical work and network engineering, architecture, support, or design.
What does the role require for customer success planning?
The Sr CSM builds and maintains a success plan for each account tied to its security objectives and drives it to completion.