Sr Customer Success Manager/ TAM

The Sr CSM serves as the business liaison between the customer and all cross functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.ResponsibilitiesOwn a portfolio of customers as the primary point of contact following the saleBuild and maintain a success plan for each account tied to their security objectives, and drive it to completionUnderstand customer use cases and provide recommendations that improve security posture and platform utilizationEnsure deployment and configuration align with key business use cases and are delivered on scheduleGuide customers through adoption and configuration so their teams can operate the platform independentlyStay current on third-party integrations and how they interact with Armis within customer environmentsServe as a subject matter expert in your area of technical proficiencyIdentify risk early, drive mitigation, and engage specialists when a problem requires deeper expertisePartner with Sales on renewal readiness and surface growth opportunities as customer needs evolveDesign and improve the scaled programs the segment runs on, so outcomes lift across the portfolio and not only in your own accountsBuild reusable playbooks, templates, and AI workflows the team adopts, and mentor CSMs joining the teamAct as the customer advocate within Armis, coordinating across teams to meet customer objectives
QualificationsQualificationsTo be successful in this role you haveBachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)8 or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role8 or more years of experience in network engineering, architecture, support, or design5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments3 or more years of experience in IT, security, healthcare technology, or similar environmentsFamiliarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructuresExperience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where your time creates the most valueHands-on use of AI tools in daily work, and the ability to learn new technology quicklyStrong communication and presentation skills across technical and executive audiencesA track record of identifying risk early and driving it to resolution, including accounts where the path forward was not obviousExperience mentoring or enabling other CSMs, formally or informally
Bonus pointsKnowledge of healthcare or ICT devices, manufacturers, or applicationsExperience securing IT, IoT, or healthcare systemsExperience in a scaled or digital customer success modelPortuguese working proficiency