Surety Claims Leader Mexico

About the role

WTW is seeking a Surety Claims Manager to manage surety bond claims across Mexico. The role covers investigation, evaluation, negotiation, and resolution in accordance with contractual obligations, applicable regulations, and WTW guidelines. It also supports client retention, business growth, and carrier relationships through proactive claims guidance and advocacy.

Responsibilities

• Lead the management, investigation, evaluation, negotiation, and resolution of surety bond claims across Mexico.
• Provide technical guidance to clients, brokers, principals, obligees, legal advisors, carriers, and internal stakeholders.
• Assess liability, coverage, exposure, recovery potential, and resolution strategies for complex, high-value, or litigated claims.
• Support client retention and business growth through claims advocacy, minimizing claim-related disruption, and strengthening WTW’s Surety value proposition.
• Contribute to RFPs, prospect meetings, and client presentations by demonstrating WTW’s claims expertise.

Datos clave

• The role manages surety bond claims across Mexico.
• Responsibilities include investigating, evaluating, negotiating, and resolving surety bond claims.
• The role provides guidance to clients, brokers, principals, obligees, legal advisors, carriers, and internal stakeholders.