System Administrator - Microsoft

🏢 About FOCOTeam Beans/Forever Collectibles (FOCO) is a global leader in officially licensed sports and entertainment merchandise. FOCO proudly holds licenses across all major professional sports leagues, including the NFL, MLB, NBA, NHL, MLS, and NCAA, along with a growing portfolio of entertainment and character-based brands.
Our product portfolio spans apparel, accessories, footwear, home goods, collectibles, novelty items, and fan merchandise—supported by a robust global supply chain, growing eCommerce presence, and fast-paced retail operations. We are committed to building a high-performing, technology-driven workplace that empowers our teams and supports continued growth.
🎯 The OpportunityFOCO is seeking a Microsoft 365 Systems Administrator to support, optimize, and secure our Microsoft 365 environment across the organization.
This role is responsible for administering Microsoft 365 services, managing users and permissions, supporting endpoint and identity systems, troubleshooting end-user issues, and helping drive best practices across collaboration, productivity, and security tools.The ideal candidate is a self-starter with strong technical knowledge, excellent customer service skills, and the ability to support employees across a fast-paced, global consumer products and eCommerce business.
🛠️ What You’ll Do
Microsoft 365 AdministrationAdminister and support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive for Business, Microsoft Defender, and IntuneManage user accounts, groups, permissions, licensing, and access across the Microsoft 365 environmentMonitor Microsoft 365 service health, performance, and availabilityTroubleshoot issues related to email delivery, SharePoint access, Teams functionality, OneDrive synchronization, and user access
Identity, Security & ComplianceSupport Microsoft Entra ID / Azure Active Directory, including user identity and access managementManage Multi-Factor Authentication, Conditional Access, and related security policiesConfigure and support Microsoft 365 security and compliance features including Data Loss Prevention, retention policies, encryption, and Microsoft DefenderPerform regular system audits and support compliance with company security standards
Endpoint & End User SupportSupport endpoint device management and user productivity toolsProvide training and guidance to employees on Microsoft 365 applications and best practicesPartner with help desk and infrastructure teams to resolve escalated issuesMaintain a strong customer-service approach when supporting technical and non-technical users
Automation, Documentation & Process ImprovementUse PowerShell scripting to automate Microsoft 365 administration tasks where appropriateCreate and maintain documentation for Microsoft 365 configurations, processes, procedures, and support standardsIdentify opportunities to improve support workflows, SLAs, and global IT processesStay current with Microsoft 365 updates, features, and best practices
Cross-Functional CollaborationCollaborate with IT, Operations, Finance, eCommerce, and other internal teams to ensure Microsoft 365 tools integrate smoothly with business applications and infrastructureSupport IT projects, system rollouts, migrations, and productivity improvementsWork with internal teams and external vendors to resolve technical issues and improve service delivery
✅ What You’ll Bring
Required4+ years of experience in Microsoft 365 administration, systems administration, endpoint support, or IT infrastructure supportStrong knowledge of Microsoft 365 administration including Exchange Online, SharePoint, OneDrive, Teams, and Microsoft DefenderExperience with Microsoft Entra ID / Azure Active Directory and user identity managementExperience managing MFA, Conditional Access, permissions, and security policiesWorking knowledge of PowerShell scripting for Microsoft 365 administration and automationStrong troubleshooting skills with the ability to resolve complex technical issuesExcellent communication skills with the ability to support technical and non-technical usersStrong documentation, organization, and follow-through skillsAbility to work on-site in Piscataway, NJ
PreferredMicrosoft certifications such as Microsoft 365 Certified: Administrator, Security, Compliance, and Identity Fundamentals, or related certificationsExperience with endpoint device managementExperience in retail, eCommerce, distribution, consumer products, or fast-paced operational environmentsFamiliarity with tools such as Jira, Zendesk, or similar ticketing/project management platformsExperience working with internal employees and external IT service providersAbility to travel domestically or internationally as needed
🧠 Key CompetenciesMicrosoft 365 administrationMicrosoft Entra ID / Azure Active DirectoryExchange Online, SharePoint, Teams, and OneDrive supportMicrosoft Defender and security complianceMicrosoft Intune Endpoint ManagerPowerShell automationEndpoint and end-user supportTroubleshooting and problem-solvingCustomer service and communicationDocumentation and process improvement
🌟 Why FOCO?Support technology for a fast-growing global licensed consumer products companyWork with teams across eCommerce, retail, operations, finance, and product developmentHelp improve productivity, security, and collaboration across the organizationJoin a fast-paced, sports-focused environment with growth opportunitiesCompetitive benefits and employee merchandise discounts
🎉 Tryouts are open at FOCO!
If you’re a Microsoft 365 expert who enjoys solving problems, supporting users, and improving IT systems, we’d love to hear from you.
Apply now.