Talent Acquisition Manager (BPO/ Contact Center)

About the role

Atain is looking for a Talent Acquisition Manager (BPO/Contact Centre) to lead talent attraction and provide end-to-end recruitment, sourcing, screening and onboarding. The role also includes stakeholder management and process improvement.

Responsibilities

• Manage talent attraction, recruitment, sourcing, screening and onboarding, while adhering to compliance activities such as BGV completion and drug tests.
• Meet hiring targets, salary budgets, cost-per-hire goals and SLAs according to the defined plan.
• Develop sourcing plans through low-cost channels and execute sourcing activities.
• Conduct interviews, coordinate with line interviewers and negotiate with candidates.
• Roll out offers and contracts.
• Identify opportunities to improve processes and tools to meet recruitment targets.
• Manage campaigns and ensure candidate assessments reflect business requirements and suitably qualified candidates are delivered on time.

Requirements

• Prior experience in BPO/Contact Centre hiring is required.
• At least 10+ years of relevant recruitment or sourcing experience.
• Previous experience with an ATS is preferred, such as Taleo or Success Factor.
• Strong communication and interpersonal skills to build relationships and establish trust, respect, competence and confidence among peers, associates and applicants.
• Solutions-focused, able to sort through information and develop solutions quickly.
• Comfortable with uncertainty, ambiguity and constant change, while able to set priorities and execute assignments.
• Detail-oriented, with a practical approach to problem solving.
• Able to manage a high-volume workload and take a flexible approach.

Atain provides equal employment opportunities based on job-related qualifications and ability to perform a job, without regard to age.

Datos clave

• Prior experience in BPO/Contact Centre hiring is required.
• At least 10+ years of relevant recruitment or sourcing experience.
• Previous experience with an ATS is preferred.