Team Leader
Aviso de fuente externaen At Lean Solutions Group
Join At Lean Solutions Group as a Team Leader in Operations, managing team performance, coaching employees, and monitoring operational KPIs.
Salario
No especificado
Ubicación
Barranquilla, Colombia
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Team Leader
Barranquilla, Colombia
Descripción del empleo
About the role
At Lean Solutions Group is looking for a results-driven Team Leader to join its Operations team. The role involves managing day-to-day team performance, ensuring operational goals are achieved, coaching team members, and partnering with Operations Management to improve results.
Responsibilities
- Lead and manage the daily performance of an assigned team.
- Monitor operational KPIs, productivity, quality, attendance, and overall team performance.
- Conduct coaching sessions, performance reviews, and follow-up action plans.
- Identify performance gaps and implement strategies to improve results.
- Promote accountability, engagement, and a strong team culture.
- Manage attendance, schedule adherence, and workforce-related concerns.
- Support employee development and identify potential future leaders.
- Handle escalations and ensure timely resolution of operational issues.
- Communicate business updates, expectations, and priorities to the team.
- Partner with Operations Managers and other departments to achieve client and business objectives.
- Maintain accurate reporting and provide visibility into team performance, risks, and opportunities.
Requirements
- B2+ English proficiency or higher, with strong verbal and written communication skills.
- Previous experience in the BPO or Contact Center industry.
- Previous experience as a Team Leader, Supervisor, SME, Senior Agent, or in a similar leadership position is highly preferred.
- Strong people-management and coaching skills.
- Ability to analyze KPIs and translate data into actionable performance plans.
- Strong communication, organization, and problem-solving skills.
- Ability to manage difficult conversations and hold team members...
Datos clave
- The role is full-time.
- Previous BPO or Contact Center industry experience is required.
Salario estimado
Salario estimado para agente de call center en Colombia: COP 1.300.000 - 1.750.000 al mes, según 132 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.
Preguntas frecuentes
What does the Team Leader role involve?
It involves managing day-to-day team performance, coaching team members, and ensuring operational goals are achieved.
What experience is required?
Previous experience working in the BPO or Contact Center industry is required. Leadership experience as a Team Leader, Supervisor, SME, Senior Agent, or similar is highly preferred.
What English proficiency is required?
B2+ English proficiency or higher is required, with strong verbal and written communication skills.
¿Cuánto paga este empleo?
Esta oferta no indica el salario. Como referencia, el salario estimado para agente de call center en Colombia es de COP 1.300.000 - 1.750.000 al mes, según 132 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.