Team Leader, Telecalling

At Global Business Private Limited, a leader in innovative customer engagement solutions, we are expanding our Telecalling division in Coimbatore, Tamil Nadu, India. We're looking for a dedicated Team Leader, Telecalling to join our vibrant team on-site. This is a fantastic opportunity to lead a motivated group of telecalling agents, drive sales growth, and enhance customer satisfaction in a fast-paced environment. Join us and benefit from a competitive salary, health insurance, paid time off, and a retirement plan, all designed to support your career development and work-life balance. As a Team Leader, you will play a pivotal role in shaping the success of our telecalling operations. You will mentor your team to exceed sales targets, implement strategic initiatives aligned with company goals, and foster a positive workplace culture that encourages professional growth. Located in the thriving business hub of Coimbatore, this full-time, on-site role offers you the chance to make a measurable impact while advancing your leadership career. Key Responsibilities Lead and motivate a team of telecalling agents to consistently achieve and surpass sales targets, contributing directly to company revenue growth. Develop and execute effective team strategies that align with organizational objectives and enhance customer engagement. Oversee daily telecalling operations, ensuring smooth communication and task coordination among team members. Conduct regular training sessions to upskill agents, focusing on sales techniques, customer service excellence, and product knowledge. Analyze performance data and metrics to identify trends, measure success, and implement continuous improvement plans. Resolve customer escalations promptly, maintaining high service standards and fostering long-term client relationships. Collaborate with cross-functional departments to share insights and align strategies for enhanced operational efficiency. What We're Looking For Required: Bachelor's Degree in Business Administration, Marketing, or related field. 3-5 years of proven leadership experience in telecalling or customer service environments. Strong communication, team management, problem-solving, and negotiation skills. Proficiency with data analysis tools to monitor and improve team performance. Preferred: Industry certifications in sales or customer service. Experience in coaching and mentoring diverse teams. Familiarity with CRM software and telecalling technologies. What We Offer Competitive monthly salary of $20,000 INR equivalent with performance-based incentives. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options for long-term financial security. Opportunities for career development and leadership advancement within a growing company. A supportive and inclusive workplace culture that values your contributions. Frequently Asked Questions Is this position remote? No, this role is on-site in Coimbatore, Tamil Nadu, India. What are the working hours? This is a full-time position with standard business hours, Monday through Friday. What is the salary range? The monthly salary is competitive and commensurate with experience, starting at approximately $250 USD equivalent. Are there opportunities for growth? Yes, we prioritize career development and offer advancement opportunities within the company. What qualifications are necessary? A bachelor's degree and 3-5 years of leadership experience in telecalling or customer service are required. Does the company provide training? Yes, ongoing training and upskilling sessions are part of our commitment to employee growth. For more information on telecalling leadership roles and industry standards, visit the National Careers Service Telemarketer Profile . Ready to lead a high-performing telecalling team and advance your career? Apply today to join Global Business Private Limited in Coimbatore and be part of our exciting growth journey.