Technical Account Engineer

At Company, a leading innovator in technology solutions, we are expanding our team in San José, Costa Rica. We're looking for a dedicated Technical Account Engineer to join us full-time, with the flexibility of remote work. This role offers exciting career development and advancement opportunities within a dynamic, growth-oriented environment. As a Technical Account Engineer, you will play a critical role in supporting our clients through technical expertise and proactive account management. You will engage with customers both virtually and during quarterly visits, ensuring their success and satisfaction. Join our team to leverage your skills, grow professionally, and contribute to a company committed to innovation and excellence. Key responsibilities include managing technical relationships, providing expert support, collaborating cross-functionally, conducting quarterly visits, developing documentation, identifying product improvement opportunities, leading training sessions, and tracking performance metrics. Required qualifications include experience in technical account roles, strong problem-solving, excellent English communication, travel flexibility, and a proactive approach. Preferred qualifications include cloud technology experience, CRM familiarity, additional languages, and a growth mindset. Benefits include health insurance, paid time off, retirement plans, flexible remote work, professional development, and a supportive culture.