Technical Product Analyst

Must: 8+ years of total experience.Location: Bogotá HybridWork time is primarily 8 am to 5 pm EST.
Position Summary
The Technical Product Analyst will be the bridge between our users, technology, and product teams. This role focuses on analyzing and organizing bug reports and product feedback, then turning those insights into clear, actionable tickets for engineering. Beyond triage, this person serves as the technical proxy between IT and development for field and customer issues, supports our product managers on recurring analysis and project work, and acts as Scrum Master for the product team.
You’ll help us identify patterns, inform priority, and improve the reliability and usability of the project's digital products — from our website and mobile app to internal tools.
Key ResponsibilitiesReview, triage, and validate bug reports and user feedback from multiple channels (customer support, QA, analytics, etc.)Reproduce and document issues with precision and clarityWrite detailed tickets for engineering with steps to reproduce, supporting details (screenshots, logs, etc.) and clear acceptance criteria.Partner with engineers and product managers to prioritize and track fixesAct as the technical proxy between IT and development on field and customer-facing issues — translating operational problems into technical terms, driving them to resolution, and closing the loop with the fieldProactively suggest more robust or scalable solutions based on comprehensive understanding of reported issues and how our underlying systems workSupport product managers with recurring analysis, data pulls, validation, and testing, and own smaller projects end to endServe as Scrum Master for the product team — facilitate sprint ceremonies, maintain the board, remove blockers, and hold the team to its processSupport sprint planning and product backlog grooming by ensuring all bug tickets are well-documented and ready for developmentMonitor product metrics to identify new or ongoing defects impacting user experienceServe as backup for building and configuring new products, rewards, and offers in the admin platform, stepping in as primary when there are gaps in coverageAssist, as needed, with getting new bakeries set up across our systems, including payment, POS, and food delivery app onboarding
QualificationsBachelor’s degree in Information Systems, Computer Science, Business, or related field2–5 years of experience in digital product, QA, or technical support rolesStrong understanding of web and mobile app functionalityExperience writing or managing tickets in Azure DevOps, Jira, Asana, or similar toolExcellent analytical, written, and verbal communication skillsHigh attention to detail — can spot inconsistencies and missing or unclear informationComfortable collaborating across product, engineering, and customer experience teamsScrum Master certification (CSM, PSM, or equivalent) or demonstrated experience running Agile ceremonies for a delivery teamExperience coordinating small projects end to end across multiple stakeholders and competing prioritiesBonus: familiarity with SQL, analytics tools (Mixpanel, GA4), API testing, or onboarding locations onto POS, payment processing, or third-party delivery platforms
Who You AreYou love solving puzzles and finding the root cause behind technical issuesYou thrive in a fast-paced environment and are eager to make digital experiences better every dayYou’re organized, empathetic, and communicate clearly — no matter the audience
About VRIZEVRIZE is a global digital engineering and technology consulting company that partners with leading organizations to accelerate innovation through cloud, data, AI, and enterprise platforms. Our teams design, build, and modernize mission-critical technology solutions that help clients improve operational efficiency, enhance customer experiences, and drive measurable business outcomes.
At VRIZE, you'll work alongside experienced engineers and technology leaders on complex enterprise initiatives while leveraging modern tools, cloud-native technologies, and AI-driven solutions. We foster a collaborative environment that encourages continuous learning, technical excellence, and professional growth.