Technical Support Intern

Position: Technical Support InternLocation: PanamaType of Contract: Outsourcing – Temporary
Job Responsibilities: Provide technical support to customers and partners by assisting in the diagnosis and resolution of hardware, software, and networking issues.Document technical findings and communicate solutions clearly to contribute to continuous improvement of technical support processes.Support company events, customer demonstrations, and training sessions by assisting with equipment setup, system configuration, and technical presentations.Install, configure, test, and maintain hardware, software, and network systems in accordance with company standards.Perform basic troubleshooting and root cause analysis for issues related to devices, software platforms, and network infrastructure.Process spare parts requests, maintain accurate inventory records, and assist with stock management.Prepare technical documentation, reports, and installation records as required.Collaborate with Sales and Technical teams to ensure timely and effective customer support.Stay up to date with the company's products, solutions, and emerging technologies.Assist the Business Development team in preparing and issuing customer quotations based on pricing, product selections, and commercial conditions previously defined and approved by the assigned Business Development Manager.Support the Business Development team by maintaining accurate and up-to-date customer information, opportunities, activities, and sales records in the CRM system according to instructions provided by the assigned Business Development Manager.Ensure commercial documentation, quotations, and CRM records are properly organized, updated, and archived in accordance with company procedures.Provide administrative support to the Sales and Business Development team by coordinating documentation and following up on internal commercial processes as required.
Desired Skills and Experience:Bachelor’s Degree in Electronic Engineering, Network Communications Engineering, Telecommunications Engineering or relevant field.Basic knowledge of networking concepts, including TCP/IP, routing, switching, and network troubleshooting.Familiarity with Windows operating systems and basic network configuration.Knowledge of video management systems (VMS), network diagnostic tools (such as Wireshark), and serial communication tools is considered an advantage.Excellent verbal and written communication skills in both English and Spanish.Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.Strong organizational skills with high attention to detail and the ability to manage multiple administrative and commercial support tasks.Basic understanding of CRM systems (experience with any CRM platform is considered an advantage).