Tier 1 - Customer Care Specialist

About the role

As a Customer Care Specialist - Tier 1 at Movate, you will answer customer questions through phone, chat, and email. You will provide a high-quality customer experience, help customers thrive, and learn about the expanding hardware and software suite.

Responsibilities

• Answer incoming calls, chats, and casework using product knowledge and customer service skills.
• Use creative problem-solving and consistent probing to provide accurate and timely outcomes.
• Escalate and coordinate customer responses in accordance with company values.
• Expand your knowledge of project hardware and software through professional development time, training, knowledgebase articles, and experience in the role.
• Ensure rationale is present for proceeding through the process.

Requirements

• English proficiency above B2+.
• At least one year of experience in a role responsible for customer satisfaction and championing the customer experience.
• Ability to work independently and navigate competing priorities in a constantly changing environment.
• Experience navigating and troubleshooting technical tools, such as an Apple laptop and Android-based software and native hardware.
• Strong communication, organizational, and influencing skills.
• Experience using a CRM such as Salesforce or Hubspot and/or restaurant management software.
• Ability to manage multiple priorities and tasks and work autonomously.
• Self-motivated, creative, and flexible, with the ability to perform well under pressure.
• Experience navigating change.

Datos clave

• Answers customer questions through phone, chat, and email.
• Requires English proficiency above B2+.
• Requires at least one year of customer satisfaction experience.

Salario estimado

Salario estimado para servicio al cliente en Costa Rica: CRC 480 - 380.000 al mes, según 5 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.