Tier 1 Support Specialist
Aviso de fuente externaen Tech Americas LATAM
Provide technical support for video surveillance systems, IP cameras, Windows Server environments, software, and networking technologies.
Salario
No especificado
Ubicación
San Salvador, El Salvador
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Tier 1 Support Specialist
San Salvador, El Salvador
Descripción del empleo
About the role
Tech Americas LATAM is looking for a Tier 1 Technical Support Specialist to assist clients using video surveillance systems and related technologies. The role combines technical troubleshooting and customer support involving IP cameras, Video Management Servers, Windows Server environments, software, and network infrastructure.
Responsibilities
- Provide technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot issues involving IP cameras, Video Management Servers, and related software.
- Troubleshoot technical issues using remote support tools.
- Document troubleshooting steps and resolutions in support tickets.
- Follow up with customers to ensure technical issues have been resolved.
- Identify and escalate complex issues to higher-level technical support when necessary.
- Expand technical knowledge of video surveillance systems, server environments, and networking technologies.
- Create and update knowledge base articles with troubleshooting procedures and solutions.
Requirements
- At least one year of experience in Technical Support, IT Support, Help Desk, or a related technical role.
- Intermediate to strong knowledge of Windows Server environments.
- Knowledge of networking concepts, including switching, routing, firewalls, and network troubleshooting.
- Familiarity with SAN/NAS storage environments.
- Solid understanding of network, server, and database terminology.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Strong written and verbal English communication skills, with the ability to explain technical concepts and troubleshooting steps to customers.
- An associate’s or bachelor’s degree in Computer Science, Electronics, IT, Networking, or a related field is preferred.
- CCNA, CCNP, Microsoft SQL Server, or related technical certifications are a plus.
Datos clave
- The role involves technical support for video surveillance systems and related technologies.
- Requires at least one year of experience in Technical Support, IT Support, Help Desk, or a related technical role.
- Strong written and verbal English communication skills are required.
Preguntas frecuentes
What does this role involve?
It provides technical assistance to clients using video surveillance systems and related technologies, including IP cameras, Video Management Servers, Windows Server environments, software, and network infrastructure.
What experience and technical knowledge are required?
The listing requires at least one year of experience in Technical Support, IT Support, Help Desk, or a related technical role. It also calls for Windows Server knowledge, networking concepts, and familiarity with SAN/NAS storage environments.
What education or certifications are preferred?
An associate’s or bachelor’s degree in Computer Science, Electronics, IT, Networking, or a related field is preferred. CCNA, CCNP, Microsoft SQL Server, or related technical certifications are a plus.